I created a new user account in eDirectory complete with a GW access.
The user is able to logon to GWM and text staff members that are Online
but no one can seem to see her name in the Contact List.

Now I know that when I first started working at this company, they had to
fix my user account before I appeared on the Contact List. Now that I am
the new Network Admin, I need to figure out how it was done. All I know is
that it was in Console One but not sure what object it was added in for it
to work.

Can someone please show me the way?

Thanks in advance.