We have our GMS server up and running.

I have been able to get everthing to work, except one thing.

When a user uses a mobile device to access the website
(https://gms.oursite.com/webpim), the mobile device receives the error:

HTTP Status 500 -
type Exception Report

The server encountered an internal error() that prevented it from
fulfilling this request.

I am able to login to the site from a PC. The error only occurs on the
mobile devices.

I have tried the following steps to fix it (as mentioned in other posts).

1. Logon to the GMS server
2. Stop all Mobile Suite services (Intellisync mobile suite service)
3. Navigate to folder C:Program FilesIntellisync MobileSuiteTomcatwebapps
4. Rename folder C:Program FilesIntellisync MobileSuiteTomcatwebappsgenweb
to genweb.backup
5. Create new folder called genweb and unpack the genweb.war file to it
(Note: you can use winzip to extract this file or temporarily rename it to
genweb.zip and use Windows explorer to extract it)
6. Restart the Mobile Suite services and servers
7. Open up the web page again and the error should not occur

Any ideas how to fix this error ?