Please help with the following abend.

Been having issues ever since we installed new hardware- a HP
StorageWorks SSL 1016 autotape loader. This abend seems to be related.
We are using ARCserve for netware v r11.1. The latest TSAUp18 has been
applied. Patches form CA.com for arcserve have been applied also.

I am including the text form the abend log below (truncated due to
space restrictions).


Server LOUISVILLE halted Thursday, July 21, 2005 9:49:31.057 am
Abend 1 on P00: Server-5.60.05: Page Fault Processor Exception (Error
code 00000000)

Registers:
CS = 0008 DS = 0010 ES = 0010 FS = 0010 GS = 0010 SS = 0010
EAX = 00000000 EBX = 00000008 ECX = 0EEE0000 EDX = 0EEE0000
ESI = 0EEE0000 EDI = 00000008 EBP = 98BCD1E8 ESP = 98BCCFF8
EIP = 9B7D40A0 FLAGS = 00010206
9B7D40A0 66837A7311 CMP [EDX+73]=?,0011
EIP in TAPESVR.NLM at code start +0003B0A0h
Access Location: 0x0EEE0073

The violation occurred while processing the following instruction:
9B7D40A0 66837A7311 CMP [EDX+73],0011
9B7D40A5 7409 JZ 9B7D40B0
9B7D40A7 B808000000 MOV EAX,00000008
9B7D40AC C3 RET
9B7D40AD 8D4000 LEA EAX,[EAX+00]
9B7D40B0 83BAEE01000000 CMP [EDX+000001EE],00000000
9B7D40B7 7507 JNZ 9B7D40C0
9B7D40B9 B8D4000000 MOV EAX,000000D4
9B7D40BE C3 RET
9B7D40BF 90 NOP



Running process: Devicemanager 337 Process
Thread Owned by NLM: UNIDMSVR.NLM
Stack pointer: 98BCCC2C
OS Stack limit: 98BC7340
Scheduling priority: 67371008
Wait state: 3031111 Intermedidate Goto READY
Stack: 9B7D5558 (TAPESVR.NLM|RemoveInUseSlotFlag+18)
--0EEE0000 ?
9B79F572 (TAPESVR.NLM|GetDCB+12)
--00000000 ?
--0EEEA700 ?
--0EEEA700 ?
--98BCD02C ?
9B7A16DD (TAPESVR.NLM|ClientCloseDevice+1AD)
--00000000 ?
--00000001 ?
--00000000 ?
--00000000 ?
--00000000 ?
--00000000 ?
--9877A1E0 ?
--98BCD1E8 ?
9F389C0F ?
--0EEEA700 ?
--0EEEA986 ?
--FFFFFFFF (LOADER.EXE|KernelTempAliasesEnd+FFF)
932181EE (BOARDSVR.NLM|CheyenneTapebd+3E)
--0EEEA986 ?
-9410DBC0 (BOARDSVR.NLM|(Data Start)+BC0)
--0EEEA986 ?
--98BCD0D4 ?
9B7B01DB (TAPESVR.NLM|SetDebugMode+169B)
--0EEEA986 ?
--00200000 ?
--00070000 ?
--00000000 ?
--00000E00 ?
--00000000 ?
--00000000 ?
--00000000 ?
--00000001 ?
--00000000 ?
--00000000 ?
--00000000 ?
--00151800 (SERVER.NLM|titleBarSaveBuffer+F000)
--00000600 ?
--98BCD0C8 ?
--00000001 ?
--0EEEA986 ?
9B79F572 (TAPESVR.NLM|GetDCB+12)
--98BCD0B0 ?
--00000001 ?
--0EEEA986 ?
--98BCD0C8 ?
9B79FFAB (TAPESVR.NLM|CheckDeviceHandle+1B)
--00000001 ?
--98BCD0EC ?
--0EEEA986 ?
--0EEEA986 ?
9B79F572 (TAPESVR.NLM|GetDCB+12)
9B79F572 (TAPESVR.NLM|GetDCB+12)
--98BCD0DC ?
--00000001 ?
--0EEEA986 ?
--98BCD0EC ?
9B79F5FB (TAPESVR.NLM|GetDCB+9B)
--00000001 ?
--98BCD110 ?
9B7B32C9 (TAPESVR.NLM|TapeUnLoad+9A9)
--00000001 ?
--0EF18E40 ?
--00000001 ?
--0000003C ?
--00000001 ?
--00000000 ?
--00000000 ?
--98BCD170 ?
9B7B0DEB (TAPESVR.NLM|SetDebugMode+22AB)
--98BCD148 ?
--00000001 ?
-9F39C5D0 (CHANGER.NLM|(Data Start)+95D0)
--0EEEA700 ?
--98BCD130 ?
--00000001 ?
--0EEEA986 ?
--98BCD148 ?
9B79FFAB (TAPESVR.NLM|CheckDeviceHandle+1B)
--00000001 ?
--98BCD16C ?
--0EEEA986 ?
--98BCD15C ?
9B79F572 (TAPESVR.NLM|GetDCB+12)
--98BCD158 ?
9B79F572 (TAPESVR.NLM|GetDCB+12)
--98BCD160 ?
--00000001 ?
--0EEEA986 ?
--98BCD170 ?
9B79FD6B (TAPESVR.NLM|ClearTapeFlags+DB)
--00000001 ?
--98BCD190 ?
9B79F572 (TAPESVR.NLM|GetDCB+12)
--98BCD180 ?
--00000001 ?
--0EEEA986 ?
--98BCD190 ?

Additional Information:
The CPU encountered a problem executing code in TAPESVR.NLM. The
problem may be in that module or in data passed to that module by a
process owned by UNIDMSVR.NLM.

Loaded Modules:
TSANDS.NLM TSA for Novell eDirectory 7.x, 8.x
Version 10551.44.05 February 3, 2004
Code Address: 98641000h Length: 000125CCh
Data Address: 965FE000h Length: 00001500h
CHANGER.NLM BrightStor ARCserve r11.1 Tape Library/Changer Support
(Build 753.015 07/12/04)
Version 11.10 July 12, 2004
Code Address: 9F376000h Length: 0001BBBDh
Data Address: 9F393000h Length: 0009F850h
TAPEALRT.NLM Tape Alert 2.1 SNMP Agent For NetWare (Build 753.001
06/22/04)
Version 11.10 June 22, 2004
Code Address: 9D181000h Length: 000073F4h
Data Address: 9D18A000h Length: 00004274h
UNIDMSVR.NLM CA Universal RPC Device Manager (Build 753.004
06/25/04)
Version 11.10 June 25, 2004
Code Address: 9BF48000h Length: 0001B4DDh
Data Address: 9BF65000h Length: 00005DACh
VALIDATE.NLM BrightStor ARCserve r11.1 ARCserve Validation Module
(Build 753.000 06/21/04)
Version 11.10 June 21, 2004
Code Address: 9BF28000h Length: 0000051Dh
Data Address: 9BF2A000h Length: 000006F0h
TAPESVR.NLM BrightStor ARCserve r11.1 SCSI Tape Driver (Build
753.015 07/12/04)
Version 11.10 July 12, 2004
Code Address: 9B799000h Length: 00060ABDh
Data Address: 9B7FC000h Length: 00050F14h
DISCOVER.NLM CA Discovery Module (Build 753.012 07/07/04)
Version 11.10 July 7, 2004
Code Address: 9ACCC000h Length: 0000EA3Dh
Data Address: 9ACDC000h Length: 000442F4h
UNIDB.NLM CA Universal Database Manager (Build 753.000
06/21/04)
Version 11.10 June 21, 2004
Code Address: 9A863000h Length: 0001227Dh
Data Address: 9A877000h Length: 00006770h
POOLUTIL.NLM CA File System Pool Utility Module (Build 753.013
07/08/04)
Version 11.10 July 8, 2004
Code Address: 9A559000h Length: 00000CCDh
Data Address: 9A55B000h Length: 00000618h
UNIQSVR.NLM CA Universal RPC Queue Manager (Build 753.005
06/28/04)
Version 11.10 June 28, 2004
Code Address: 9A1C9000h Length: 0001E2DDh
Data Address: 9A1E9000h Length: 0001762Ch
ARCSERVE.NLM BrightStor ARCserve r11.1 Scheduler (Build 753.016
07/20/04)
Version 11.10 July 20, 2004
Code Address: 9935A000h Length: 0004A10Dh
Data Address: 993A6000h Length: 0004A980h
ASDB.NLM BrightStor ARCserve r11.1 Database (Build 753.016
07/20/04)
Version 11.10 July 20, 2004
Code Address: 989BE000h Length: 0002CB4Dh
Data Address: 987F5000h Length: 000189ACh
CATIRPC.NLM CA RPC Interface (Build 753.000 06/21/04)
Version 11.10 June 21, 2004
Code Address: 987E0000h Length: 00012B5Dh
Data Address: 988A1000h Length: 0001BB64h
CANWPABD.NLM BrightStor ARCserve r11.1 SCSI CDM Device Driver
(Build 753.000 06/21/04)
Version 11.10 June 21, 2004
Code Address: 98323000h Length: 0000695Dh
Data Address: 98319000h Length: 00004CF8h
CANWPA.CDM BrightStor ARCserve r11.1 SCSI CDM Device Driver
(Build 753.000 06/21/04)
Version 11.10 June 21, 2004
Code Address: 9819F000h Length: 0000151Dh
Data Address: 0CD62000h Length: 00006D5Ch
BOARDSVR.NLM BrightStor ARCserve r11.1 SCSI Board Server (Build
753.000 06/21/04)
Version 11.10 June 21, 2004
Code Address: 93218000h Length: 000015EDh
Data Address: 9410D000h Length: 00001338h
CSDBAPIB.NLM ARCserve Database API (Build 753.000 06/21/04)
Version 11.10 June 21, 2004
Code Address: 829E5000h Length: 0000200Dh
Data Address: 97D58000h Length: 00005D80h
TLI.NLM NetWare Transport Level Interface Library
Version 4.30.02 December 19, 2000
Code Address: CD157000h Length: 00003859h
Data Address: CD15C000h Length: 00000164h
Global Code Address: CD15E000h Length: 00001000h
Global Data Address: CD160000h Length: 00002000h
SERVER.NLM NetWare Server Operating System
Version 5.60.05 May 27, 2004
Code Address: 00205200h Length: 0012D7DAh
Data Address: 00405200h Length: 00185E00h