I seem to be having trouble with novells challenge response questions.

When a user goes to reset their password at the Novell login box with the
option "Did you forget your password" the following errors come up -

Forgotten Password Error -

"Unable to read Forgotten Password policy for user


Please check your tree, username and context.

Also have received this error -

NMAS Error Login

"Internal error 0XFFFFFA78 occurred. Try again.

If the error occurs again restart your workstation and try again. IF the
error persists contact your network administrator".

The problem doesn't occur with every user just a few here and there.

Any help or ideas would be greatly appreciated. I have searched over the
Internet for solutions but so far haven't found anything about these errors.