When I attempt to add the https://update.novell.com/data service to Red
Carpet, I get:

Unable to mount service for https://update.novell.com/data
Unable to download service info: IO error - Soup error: Forbidden (403)
(fault -617)

I'm using OES SP2, SLES 9.

I can hit update.novell.com through DNS, but don't know where to go
from here. We have an Internet proxy server we have to go through
(port 8080) which is already configured in the Preferences. Also,
Apache is currently running on the server, but will be removed as the
server hardening procedures continue.