I hope this is the correct forum.

We have been trying to get Role Based services up and running for some time
now. We are running 6.5/SP4 (Novell OES). We have tried to follow the
documentation and have reached a true roadblock.

Are there any Step by Step TIDs out there that can walk us through the
process of setting up Role Based Services. I am especially wanting to set
up a help desk role.

Any help would be greatly appreciated.