Server O/S: 6.5.2
Workstation O/S: 2K
not sure of NW client versions, but not less than 4.83SP1.

Workstation Antivirus: eTrust ver 7.1 w/no scanning of network drives by
client AV.
No AV on server.

User with only read and filescan rights opens a Word file on server, thereby
blocking user with full rights to open same file in anything but read-only
mode. Any ideas?