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Thread: Adobe Creative Suite 2 not responding

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  1. #1
    Eric Johnson NNTP User

    Adobe Creative Suite 2 not responding

    I am out of places to look and this community is alway very helpful, so
    I'm hoping for some help here.

    I have a user that has the adobe creative suite 2 installed on her
    computer. If she logs into the network and tries to run any of the
    adobe programs like Photoshop or InDesign, the program will open then
    switch to not responding. If anybody else logs into the computer it
    works fine.

    I deleted her profile off the computer but it still happens with the new
    profile. I also completely uninstalled and reinstalled the adobe
    creative suite with no luck. If she logs in workstation only then adobe
    works fine. If she logs in workstation only, then logs into novell it
    also works fine. If you login to the network but don't execute the
    login script it also works fine. It's only when you login to novell
    first that it's an issue.

    I thought she might be getting a drive mapping or something thru one of
    her group assignments, so I removed her from every group she belongs to
    and it still happens.

    Anybody have any thoughts on this?

    TIA

    Eric

  2. #2
    Tony Pedretti NNTP User

    Re: Adobe Creative Suite 2 not responding

    Eric,

    Crowded temp folders have been a known issue for Adobe Reader/Acrobat in
    the past so its possible clearing them applies here as well...

    Troubleshoot system errors or freezes (Acrobat 7.0, Acrobat 3D on
    Windows XP)
    http://www.adobe.com/support/techdocs/331045.html

    Optimize performance in InDesign (CS2 on Windows)
    http://www.adobe.com/support/techdocs/328783.html

    I've used these utilities in the past to help troubleshoot and they can
    tell you wonders about what is really going on with Windows...

    AutoRuns, Process Explorer, Filemon, Regmon, LoadOrder, TCPView, and TDImon
    http://www.sysinternals.com/

    DriverView and ServiWin
    http://www.nirsoft.net/utils/

    System Information for Windows
    http://www3.sympatico.ca/gtopala/about_siw.html

    --
    Tony Pedretti

  3. #3
    Eric Johnson NNTP User

    Re: Adobe Creative Suite 2 not responding

    Tony, thanks for the suggestions.

    What it turned out to be was a font on her system named significa. She
    has a ton of fonts and I went thru deleting them in groups and finally
    narrowed it down to that individual font.

    I would have posted this problem on the adobe board, but I'm still
    waiting them to grant me an account so I write to their boards.

    Eric

    Tony Pedretti wrote:
    > Eric,
    >
    > Crowded temp folders have been a known issue for Adobe Reader/Acrobat in
    > the past so its possible clearing them applies here as well...
    >
    > Troubleshoot system errors or freezes (Acrobat 7.0, Acrobat 3D on
    > Windows XP)
    > http://www.adobe.com/support/techdocs/331045.html
    >
    > Optimize performance in InDesign (CS2 on Windows)
    > http://www.adobe.com/support/techdocs/328783.html
    >
    > I've used these utilities in the past to help troubleshoot and they can
    > tell you wonders about what is really going on with Windows...
    >
    > AutoRuns, Process Explorer, Filemon, Regmon, LoadOrder, TCPView, and TDImon
    > http://www.sysinternals.com/
    >
    > DriverView and ServiWin
    > http://www.nirsoft.net/utils/
    >
    > System Information for Windows
    > http://www3.sympatico.ca/gtopala/about_siw.html
    >


  4. #4
    Tony Pedretti NNTP User

    Re: Adobe Creative Suite 2 not responding

    Good to hear and thanks for the feedback. Font management is mentioned
    in both those Adobe tech docs.

    One of the reasons I post frequently on these Novell forums is the easy
    of use.

    --
    Tony Pedretti

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