I am having a problem tracking Novell user id when individual an prints.

Current Scenario is that customer does not syncronize Windows Login with
Novell. They uses generic user for all workstations. When users print
from workstation Job logs on device show Windows "Generic" user not the
Novell login. Any ideas on haw to capture this information? I was told
there is a 3rd party app that allows this but no one seems to remember it.