Hello

We have iPrint installed on a Netware 6.5 SP4a cluster and we have a
problem with 2 printers. From time to time errors are appearing(cannot
ping printer) and we try to shutt down the printer agent and bringing it
back up but in the shutting down process the server is abending OR freezing
(the most common). Every time ve try to do this when the error are ocuring
the same result. When there are no errors we can shutdown and restart the
printer agent without problem.

When the errors ocured we tried to ping the printer from the server VLAN
and it does not work but from the printer VLAN we can ping it. The problem
is in the printer because we can ping from the server VLAN every other
printers, probably the printer is loosing his gateway setup.

But why the server is freezing or abending when this error occurs ?
Can someone help me ?
We don't want to go to SP6 because of the number of errors in iPrint
system introduced with SP6, and we have a lot of printers(60-70) and users.

I am attaching the only abend information I have, because the other times
the server was freezing, no abend.log update.

Thanks

Viki

************************************************** *******
Novell Open Enterprise Server, NetWare 6.5
PVER: 6.50.04

Server PSRV001 halted Wednesday, February 28, 2007 1:46:33.030 pm
Abend 1 on P00: Server-5.70.04: Page Fault Processor Exception (Error code
00000000)

Registers:
CS = 0060 DS = 007B ES = 007B FS = 007B GS = 007B SS = 0068
EAX = 91611368 EBX = 0000000B ECX = 91611368 EDX = 91611350
ESI = 00000000 EDI = 00000024 EBP = 88FFCD8C ESP = 88FFCD78
EIP = 86D3D683 FLAGS = 00010206
86D3D683 8B4304 MOV EAX, [EBX+04]=?
EIP in DPLSV386.NLM at code start +00020683h
Access Location: 0x0000000F

The violation occurred while processing the following instruction:
86D3D683 8B4304 MOV EAX, [EBX+04]
86D3D686 FF7510 PUSH dword ptr [EBP+10]
86D3D689 50 PUSH EAX
86D3D68A FF7508 PUSH dword ptr [EBP+08]
86D3D68D E86EDCFFFF CALL 86D3B300
86D3D692 83C40C ADD ESP, 0000000C
86D3D695 85C0 TEST EAX, EAX
86D3D697 753A JNZ 86D3D6D3
86D3D699 8D4308 LEA EAX, [EBX+08]
86D3D69C 50 PUSH EAX



Running process: Apache_Worker 13 Process
Thread Owned by NLM: APACHE2.NLM
Stack pointer: 88FFDA68
OS Stack limit: 88FEEC20
Scheduling priority: 67371008
Wait state: 3030070 Yielded CPU
Stack: --916C1090 ?
--00000000 ?
--91758820 ?
--91611368 ?
--91463E50 ?
--88FFCDB0 ?
86D3D2FE (DPLSV386.NLM|NWDPAUtilAddAttributeWithValues+4E)
--91758820 ?
--91611368 ?
--914ABA10 ?
--00000000 ?
--88EC4610 (NIPPED.NLM|_NWEDModuleNameMac+64A8)
--90964690 ?
--00000000 ?
--88FFCDC8 ?
86D3D2D3 (DPLSV386.NLM|NWDPAUtilAddAttributeWithValues+23)
--91758820 ?
--91611368 ?
--91463E50 ?
--00000000 ?
--88FFCF24 ?
9107CA02 (NDPSM.NLM|GetNDPSMRPCNetAddress+62E2)
--91758820 ?
--91611368 ?
--91463E50 ?
--00000000 ?
--CCCCCCCC ?
--CCCCCCCC ?
--00000000 ?
--CCCCCCCC ?
--00000000 ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--00000000 ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--890DBF38 ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--00000006 ?
--00000000 ?
--CCCCCCCC ?
--CCCCCCCC ?
--88FFCEAC ?
--00000000 ?
--00000025 ?
--00000000 ?
--00000000 ?
--00000000 ?
--00000000 ?
--00000003 ?
--43A6AEAC ?
--00000030 ?
--88FFD018 ?
--91693C90 ?
--91463E50 ?
--914AB690 ?
--91611350 ?
--91611368 ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--00000000 ?
--00000000 ?
--00000006 ?
--00000018 ?
--916BC750 ?
--00000000 ?
00307FC5 (SERVER.NLM|GetCurrentClock+195)
00307FD3 (SERVER.NLM|GetCurrentClock+1A3)
--00000286 ?
00307FE9 (SERVER.NLM|GetCurrentClock+1B9)
--00000286 ?
--00002FBB ?
--00000000 ?
--00000286 ?
--00000207 ?
--07E0FC0F ?
--2DB38038 ?
--0000002B ?
--2DB39B09 ?
--88FFCFF0 ?

Additional Information:
The CPU encountered a problem executing code in DPLSV386.NLM. The
problem may be in that module or in data passed to that module by a
process owned by APACHE2.NLM.

Loaded Modules:
JNCPV2.NLM Native Wrapper Java Class Libraries for NetWare
Version 1.20.02 July 18, 2005
Code Address: A26E3000h Length: 00020FB8h
Data Address: 8D649000h Length: 00002728h
JNDPS.NLM Native Wrapper Java Class Libraries for NDPS
Version 4.10 July 26, 2005
Code Address: A26A7000h Length: 0000E34Dh
Data Address: 8D62E000h Length: 00002254h
JCLNT.NLM NetWare JClient-Native (Build 1.3.1182)
Version 1.03 July 5, 2005
Code Address: A263D000h Length: 0001BBD1h
Data Address: A2659000h Length: 0000AF04h
JCLNTR.NLM NetWare JClient-Native Resources (Build 1.3.1182)
Version 1.03 July 5, 2005
Code Address: 8D491000h Length: 00002161h
Data Address: 8D48F000h Length: 0000086Ch
HPINET.NLM HP Data Protector HPINET
Version 5.50 February 1, 2006
Code Address: A6BED000h Length: 00012B03h
Data Address: 970E2000h Length: 0005321Dh
HPLIBDE.NLM HP Data Protector HPLIBDE
Version 5.50 February 1, 2006
Code Address: 8A8A7000h Length: 00000178h
Data Address: 8A8A8000h Length: 00000060h
HPLIBDC.NLM HP Data Protector HPLIBDC
Version 5.50 February 1, 2006
Code Address: 89216000h Length: 00000A7Bh
Data Address: 89336000h Length: 00000160h
MONITOR.NLM NetWare Console Monitor
Version 12.02.01 July 29, 2005
Code Address: 9637B000h Length: 00022BCFh
Data Address: 945EA000h Length: 00005F15h
LPR2NDPS.NLM NDPS Utility to accept UNIX jobs via LPR
Version 3.00.04 August 24, 2004
Code Address: 9137F000h Length: 00003E3Ch
Data Address: 9197D000h Length: 00000786h
NDPSGW.NLM NDPS Gateway
Version 3.02 July 14, 2005
Code Address: 91396000h Length: 00015901h
Data Address: 913AC000h Length: 000092D8h
RMANSRVR.NLM NDPS Resource Manager
Version 3.06 July 13, 2005
Code Address: 911A4000h Length: 0001D2AFh
Data Address: 90E66000h Length: 000045F0h
NIPPZLIB.NLM General Purpose ZIP File Library for NetWare
Version 1.00.01 December 20, 2002
Code Address: 90E5B000h Length: 00002A23h
Data Address: 90E5E000h Length: 00000048h
ZLIB.NLM ZLIB 1.1.4 General Purpose Compression Library for NetWare
Version 1.01.04 December 20, 2002
Code Address: 91198000h Length: 0000BAB4h
Data Address: 9084D000h Length: 000014D8h
NTFYDPOP.ENM Directed Pop-Up Delivery Method
Version 2.00.03 February 26, 1999
Code Address: 90BF1000h Length: 000049C5h
Data Address: 90BF6000h Length: 000002F5h
NTFYWSOC.ENM Winsock Delivery Method
Version 2.00.03 February 26, 1999
Code Address: 907E9000h Length: 000049C5h
Data Address: 90BEB000h Length: 000002F5h
NTFYSPX.ENM SPX Delivery Method
Version 2.00.03 February 26, 1999
Code Address: 907CE000h Length: 00004648h
Data Address: 90A63000h Length: 000002DDh
NTFYRPC.ENM RPC Delivery Method
Version 2.00.03 February 26, 1999
Code Address: 90735000h Length: 000042E1h
Data Address: 90A5D000h Length: 00000328h
NTFYPOP.ENM Pop Up Delivery Method
Version 2.00.03 May 21, 1999
Code Address: 906FB000h Length: 00001047h
Data Address: 90A42000h Length: 000004C1h
NTFYLOG.ENM Log File Delivery Method
Version 2.00.03 May 25, 1999
Code Address: 906EB000h Length: 00001461h
Data Address: 90A14000h Length: 00000C81h
NTFYSRVR.NLM NDPS Notification Server
Version 3.00.05 May 10, 2005
Code Address: 9114A000h Length: 00014717h
Data Address: 906CE000h Length: 0000145Ch
REGSRVR.NLM NDPS Service Registry
Version 3.00.06 May 10, 2005
Code Address: 91124000h Length: 0000A071h
Data Address: 909CE000h Length: 00000BFCh
NDPSM.NLM NDPS Manager
Version 3.01.22 June 15, 2006
Code Address: 91018000h Length: 00081018h
Data Address: 9109A000h Length: 0002522Ch
BROKER.NLM NDPS Broker
Version 3.00.11 July 13, 2005
Code Address: 90F31000h Length: 0000FF7Ch
Data Address: 90528000h Length: 000071A5h
DBNET6.NLM Debug Network IO Support
Version 1.44 July 12, 2005
Code Address: 901BE000h Length: 0001B658h
Data Address: 901DA000h Length: 000125A8h
IPMCFG.NLM Web Interface for IP Address Management
Version 1.01.15 December 2, 2004
Code Address: 90173000h Length: 0000A479h
Data Address: 9017E000h Length: 0000B610h
NIRMAN.NLM TCPIP - NetWare Internetworking Remote Manager
Version 1.04.02 January 27, 2004
Code Address: 8FDF1000h Length: 0005F160h
Data Address: 90043000h Length: 00018E0Ah
TCPSTATS.NLM Web Interface for Protocol Monitoring
Version 6.50.10 June 20, 2003
Code Address: 8FFEF000h Length: 0000E5ECh
Data Address: 8FD5D000h Length: 00005460h
NLSADPT2.NLM NLS and Metering adapter for iManager 2.0 plugin
Version 2.00 September 9, 2003
Code Address: 8FC9F000h Length: 0000665Dh
Data Address: 8F9A2000h Length: 00000E7Dh
NLSLRUP.NLM NLS - Usage Metering
Version 4.01.07 May 10, 2005
Code Address: 8FF7E000h Length: 0003BA0Ah
Data Address: 8FFBA000h Length: 00010AE0h
HWDETECT.NLM Novell Hardware Insertion/Removal Detection
Version 1.19.05 February 20, 2003
Code Address: 8FD4E000h Length: 00002B33h
Data Address: 8F78E000h Length: 00000D3Ch
HPBRAND.NLM HP Data Protector HPBRAND
Version 5.50 February 1, 2006
Code Address: 8F78B000h Length: 00000127h
Data Address: 8F78C000h Length: 00001510h
TSANDS.NLM TSA for Novell eDirectory 7.x, 8.x
Version 10551.71 July 19, 2005
Code Address: 8FDDE000h Length: 000125DCh
Data Address: 8F767000h Length: 00001410h
AFREECON.NLM AdRem Free Remote Console (NCPE)
Version 4.00.05 August 14, 2003
Code Address: 8FC8F000h Length: 0000559Dh
Data Address: 8FD28000h Length: 00002460h
CMON.NLM Cluster Membership Monitor Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FD16000h Length: 0000224Fh
Data Address: 8F71F000h Length: 00000240h
CMA.NLM Cluster Management Agent Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FD91000h Length: 00018633h
Data Address: 8FA27000h Length: 00005138h
NCSSDK.NLM Cluster API Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FA21000h Length: 00005542h
Data Address: 8F718000h Length: 000008C0h
PCLUSTER.NLM Novell Cluster Portal Interface Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FD32000h Length: 000109EAh
Data Address: 8FCD4000h Length: 00003B50h
CRM.NLM Novell Cluster Resource Manager Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FCE9000h Length: 0000A335h
Data Address: 8FCC2000h Length: 00002144h
CVB.NLM Novell Cluster Volume Broker Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FCDD000h Length: 0000B973h
Data Address: 8F70B000h Length: 00000B94h
CSS.NLM "CLUSTER SYSTEM SERVICES" Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FA11000h Length: 00005791h
Data Address: 8EB7E000h Length: 00001380h
VIPX.NLM "VIRTUAL INTERFACE ARCHITECTURE EXTENSIONS" Build Number
= 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8EB7A000h Length: 00000FACh
Data Address: 8EB7C000h Length: 00000070h
SBD.NLM Cluster Split Brain Detector Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FA0C000h Length: 00004488h
Data Address: 8C206000h Length: 00000D30h
GIPC.NLM Group Protocol Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FA40000h Length: 0001F539h
Data Address: 8FA60000h Length: 00008CC0h
VLL.NLM Novell VI Architecture Link Layer Build Number = 1.8.1-14
Version 1.80.01 August 1, 2005
Code Address: 8FA06000h Length: 000057F3h
Data Address: 8C1A7000h Length: 00000EB0h
SBDLIB.NLM Cluster Split Brain Detector Library Build Number = 1.8.1-
14
Version 1.80.01 August 1, 2005
Code Address: 8C1A3000h Length: 00001A67h
Data Address: 8C1A5000h Length: 00000148h
CLSTRLIB.NLM Novell Cluster Configuration Library Build Number = 1.8.1-
14
Version 1.80.01 August 1, 2005
Code Address: 8F9D2000h Length: 000170F9h
Data Address: 8F9EA000h Length: 0001346Ch
ARCAV.NLM (ArcAv) eTrust Antivirus ARCserve compatibility program
Version 7.01 April 8, 2004
Code Address: 8F92D000h Length: 00003EFDh
Data Address: 8F94D000h Length: 00004BE7h
AVENGINE.NLM Anti-Virus Scanning Engine Library v23.73
Version 23.73 August 29, 2006
Code Address: 8EEFA000h Length: 000D47C5h
Data Address: 8EC15000h Length: 00009B94h
INOTASK.NLM (InoTask) eTrust Antivirus task scheduler
Version 7.01 April 8, 2004
Code Address: 8EBD1000h Length: 000120FDh
Data Address: 8EBE4000h Length: 00016EE0h
RPCMTADN.NLM (RPCMtAdn) eTrust Antivirus policy proxy server interface
library
Version 7.01 April 7, 2004
Code Address: 8EB0B000h Length: 0002E88Dh
Data Address: 8EB3A000h Length: 0000EAC1h
NAMEAPIX.NLM (NameAPIX) eTrust Antivirus nameserver client interface
library
Version 7.01 April 7, 2004
Code Address: 8EAD3000h Length: 00015B9Dh
Data Address: 8C1C1000h Length: 00007218h
INOALERT.NLM (InoAlert) eTrust Antivirus alert library
Version 7.01 April 8, 2004
Code Address: 8C1BC000h Length: 0000435Dh
Data Address: 85711000h Length: 00002D6Ch
RPCMTAPI.NLM (RPCMtAPI) eTrust Antivirus policy proxy client interface
library
Version 7.01 April 7, 2004
Code Address: 8EA74000h Length: 0000C9CDh
Data Address: 8570D000h Length: 00003920h
SECAPI.NLM (secAPI) eTrust Antivirus secure RPC client interface
library
Version 7.01 April 7, 2004
Code Address: 8EA48000h Length: 0000B05Dh
Data Address: 85707000h Length: 00005D2Dh
INOCADN.NLM (InocAdn) eTrust Antivirus configuration server interface
library
Version 7.01 April 7, 2004
Code Address: 8E9FC000h Length: 00034FCDh
Data Address: 8EA31000h Length: 00016AAFh
INDRVCFG.NLM (InDrvCfg) eTrust Antivirus driver configuration library
Version 7.01 April 7, 2004
Code Address: 8E3E5000h Length: 000018EDh
Data Address: 8E3E7000h Length: 00000775h
SECADDIN.NLM (secAddIn) eTrust Antivirus secure RPC server interface
library
Version 7.01 April 7, 2004
Code Address: 856EC000h Length: 00006DBDh
Data Address: 856F3000h Length: 000034C8h
INORPC.NLM (InoRpc) eTrust Antivirus RPC server
Version 7.01 April 8, 2004
Code Address: 856E0000h Length: 0000620Dh
Data Address: 8E9D7000h Length: 0000ADF8h
CACHKSGN.NLM (CaChkSgn) eTrust Antivirus signing stub library
Version 7.01 April 7, 2004
Code Address: 8E1A0000h Length: 0000122Dh
Data Address: 8E1A2000h Length: 000012E4h
VETE.NLM CA Vet AVEngine
Version 30.33 July 25, 2006
Code Address: 8DDD4000h Length: 000C59E8h
Data Address: 8DE9A000h Length: 00025950h
ARCLIB.NLM (Arclib) CA antivirus archive extraction library
Version 7.20.17 February 26, 2004
Code Address: 8DD88000h Length: 0001F8F6h
Data Address: 8440B000h Length: 000036C1h
SCANRESS.NLM (ScanResS) eTrust Antivirus scan API string table
Version 7.01 April 8, 2004
Code Address: 8DD3D000h Length: 0000120Dh
Data Address: 8DD3F000h Length: 0000056Ch
WBKRSRCS.NLM (wBkRsrcS) eTrust Antivirus backend string table
Version 7.01 April 8, 2004
Code Address: 89C34000h Length: 0000120Dh
Data Address: 7FE02000h Length: 00005154h
INORT.NLM (InoRT) eTrust Antivirus realtime program
Version 7.01 March 16, 2005
Code Address: 8CAA6000h Length: 0000E33Dh
Data Address: 8A0E3000h Length: 000467F0h
SCANLOG.NLM (ScanLog) eTrust Antivirus scan log library
Version 7.01 April 7, 2004
Code Address: 8CA7F000h Length: 0001A28Dh
Data Address: 8CA9A000h Length: 0000BE00h
INOCDB.NLM (InocDB) eTrust Antivirus database library
Version 7.01 April 7, 2004
Code Address: 8CA09000h Length: 0001067Dh
Data Address: 8CA1A000h Length: 0001DD58h
INOSCAN.NLM (InoScan) eTrust Antivirus scan API