The following was a tech support issue opened with Jackson Software.

In short the issue involves making an auto-backup file (GQ v9 OSX/9 version) when one already
exists.

Any thoughts or heads up if you were planning on purchasing?
Wayne Aaron
Savannah Country Day School

Jackson Tech support thread:

Wayne:
Yes. *Deleting the backup would work. *There also may be some Novell
settings that could be changed to alleviate the problem, but you would need
to contact Novell about that.
Rob
Jackson Software Tech Support
1-800-475-8365
techsup@jacksoncorp.com

-----Original Message-----
From: Wayne Aaron [mailto:admin@savcds.org]
Sent: Monday, October 11, 2004 7:08 AM
To: techsup@jacksoncorp.com
Subject: Re: RE: RE: Ticket ID: 11-18104
We do use Novell. If I understand this correctly the only way to get a
backup to work is to have the user delete the .bak file before they begin
working on the document?
Thanks,

>>> Tech Support <techsup@jacksoncorp.com> - 10/7/04 12:43 PM >>>

Wayne,
-36 relates to an I/O problem on your network and not the failure of
GradeQuick. *When GradeQuick updates the backup, it needs to first delete
the existing backup file. *However, if your network is holding the file open
(because it is still in the process of being deleted), GradeQuick will not
be able to create a new backup file. *This can be more of a problem on
systems using Novell as Novell handles these operations a bit differently
than other networks.
Regards,
Jackson Software Tech Support
1-800-475-8365
techsup@jacksoncorp.com
br *