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Thread: When reinstalling ZAM 7.5 products: Error - unable to access license information

  1. #1
    rwmastel@worthingtonindustries.com NNTP User

    When reinstalling ZAM 7.5 products: Error - unable to access license information

    Hi. I'm posting this in both the Asset Management and Asset Inventory
    forums.

    We use Asset Inventory 7.5 with the Manager on a Windows 2003 server and
    the database on Oracle 10g on Unix.

    Our Oracle DB moved the database from a development server to a
    production server today using TID 3000293, shown here:

    https://secure-
    support.novell.com/KanisaPlatform/Publishing/433/3000293_f.SAL_Public.html

    Once the DB move was done, I booted the Windows server. The Apache and
    ZAM services started. I modified the TNSNAMES.ORA file to reflect the
    new database info. I modified the ODBC driver to as well, then did
    a "Test Connection" in the ODBC driver window using NCSystem user - this
    worked.

    When launching the Manager I could enter the EntAdmin username and
    password, it would be accepted, the login window would go away, then
    nothing would happen. Nothing.

    I decided to stop the services then use Add/Remove Programs to uninstall
    the ZAM products. This worked fine.

    I then ran the setup.exe and chose to perform a "Components Only"
    install. I get a couple screen through this and at the point I specify
    that I'm using Oracle 10g and I give the DB name, it gives me this error:

    [2.4.1700] ZENworks Asset Management was unable to access license
    information

    I am able to click OK on this message and then click "back" through the
    install and get a license screen. I tried inputing the authorization key
    and continuing, which ended in the same error, and I tried the 60-day
    evaluation license, which ended in the same error.

    Can anyone help me out???

    Thanks,
    Rodd

  2. #2
    rwmastel@worthingtonindustries.com NNTP User

    When reinstalling ZAM 7.5 products: Error - unable to access license information

    I just tried using the old database name in the "net service name" field
    and I get a different error:

    ZENworks Asset Management Setup cannot connect to the database due to an
    unknown DBP Exception.

    So, does this mean that the setup does not recognise the new Oracle
    database as a licensed product or something? I don't know enough about
    Oracle (or ZAM!) to know why I would get these different errors when
    using different net service names.

    Thanks,
    Rodd

  3. #3
    Jared Jennings NNTP User

    Re: When reinstalling ZAM 7.5 products: Error - unable to access license information

    rwmastel@worthingtonindustries.com,

    Duplicate, I responded in the other forum to your post.

    --
    Jared Jennings - Data Technique, Inc.
    Novell Support Forums Sysop
    My Blog and Wiki with Tips, Tricks, and Tutorials
    http://jaredjennings.org

  4. #4
    rwmastel@worthingtonindustries.com NNTP User

    Re: When reinstalling ZAM 7.5 products: Error - unable to access license information

    > rwmastel@worthingtonindustries.com,
    >
    > Duplicate, I responded in the other forum to your post.
    >
    > --
    > Jared Jennings - Data Technique, Inc.
    > Novell Support Forums Sysop
    > My Blog and Wiki with Tips, Tricks, and Tutorials
    > http://jaredjennings.org


    And that post is here:

    http://forums.novell.com/group/novel...enworks.asset-
    management/readerNoFrame.tpt/@thread@1546@F@10@D-,D@+1546-
    1546/@article@1546


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