Home

Page 1 of 2 12 LastLast
Results 1 to 10 of 16

Thread: Web Console Install Error!

Hybrid View

  1. #1
    Peter Jurhs NNTP User

    Web Console Install Error!

    Help! Please!

    We are working on an initial installation for a production environment.
    We have selected an Enterprise deployment with the following
    configuration.

    DB = Oracle 10g on a physical Win2k3 server
    All other components (Manager, Collection, Task, Web Console) on a
    Win2k3 server virtualized on an ESX host.

    We can not install the Web Console. It errors during the installation
    with the following Error: "Apache TomCat service is unavailable."

    The install does appear to copy a couple more files but the Apache
    Tomcat and Webconsole Updater Service services are not installed. A
    reboot does not resolve the issue.

  2. #2
    Jared Jennings NNTP User

    Re: Web Console Install Error!

    Peter Jurhs,

    >We can not install the Web Console. It errors during the installation
    >with the following Error: "Apache TomCat service is unavailable."


    Are any logs being created in the local temp directory
    %temp%/_ISTMP04.DIR\_ISTMP0.DIR\

    --
    Jared Jennings - Data Technique, Inc.
    Novell Support Forums Sysop
    My Blog and Wiki with Tips, Tricks, and Tutorials
    http://jaredjennings.org

  3. #3
    Peter Jurhs NNTP User

    Re: Web Console Install Error!

    Yes, there are logs. Here are the entries in the 3 log files created
    after a failed install of the web console component.

    Peter

    // ----------------------------------------------------------------- //
    // --- Log Opened: 6/13/2007 2:10:36 PM

    Unable to determine connection id. Using manual assignment.
    Connection id set to 1.---- Operation start at 6/13/2007 2:10:37 PM -
    session 1 (Default) - thread 0xa60 ----
    SELECT t3.LoginName, t3.Password FROM NCSystem.NC_LoginInfo t3
    ---- Operation complete at 6/13/2007 2:10:37 PM - session 1 (Default) -
    thread 0xa60 ----


    // --- Log Closed: 6/13/2007 2:10:37 PM
    // ----------------------------------------------------------------- //



    // ----------------------------------------------------------------- //
    // --- Log Opened: 6/13/2007 2:10:59 PM

    Unable to determine connection id. Using manual assignment.
    Connection id set to 3.---- Operation start at 6/13/2007 2:10:59 PM -
    session 3 (Default) - thread 0xa60 ----
    SELECT t300.LoginName, t300.Password FROM NCSystem.NC_LoginInfo t300
    ---- Operation complete at 6/13/2007 2:10:59 PM - session 3 (Default) -
    thread 0xa60 ----


    // --- Log Closed: 6/13/2007 2:10:59 PM
    // ----------------------------------------------------------------- //

    // ----------------------------------------------------------------- //
    // --- Log Opened: 6/13/2007 2:13:51 PM

    Unable to determine connection id. Using manual assignment.
    Connection id set to 5.---- Operation start at 6/13/2007 2:13:52 PM -
    session 5 (Default) - thread 0xa60 ----
    SELECT t504.LoginName, t504.Password FROM NCSystem.NC_LoginInfo t504
    ---- Operation complete at 6/13/2007 2:13:52 PM - session 5 (Default) -
    thread 0xa60 ----


    // --- Log Closed: 6/13/2007 2:13:52 PM
    // ----------------------------------------------------------------- //





    Jared Jennings wrote:
    > Peter Jurhs,
    >
    >> We can not install the Web Console. It errors during the installation
    >> with the following Error: "Apache TomCat service is unavailable."

    >
    > Are any logs being created in the local temp directory
    > %temp%/_ISTMP04.DIR\_ISTMP0.DIR\
    >


  4. #4
    Jared Jennings NNTP User

    Re: Web Console Install Error!

    Peter Jurhs,

    >Unable to determine connection id. Using manual assignment.
    >Connection id set to 5.---- Operation start at 6/13/2007 2:13:52 PM -
    >session 5 (Default) - thread 0xa60 ----
    >SELECT t504.LoginName, t504.Password FROM NCSystem.NC_LoginInfo t504
    >---- Operation complete at 6/13/2007 2:13:52 PM - session 5 (Default) -
    >thread 0xa60 ----


    Interesting....Does the Oracle DB have a password policy restriction?

    --
    Jared Jennings - Data Technique, Inc.
    Novell Support Forums Sysop
    My Blog and Wiki with Tips, Tricks, and Tutorials
    http://jaredjennings.org

  5. #5
    Peter Jurhs NNTP User

    Re: Web Console Install Error!

    I just checked with our DBAs and it does not have a password policy
    restriction set on the database. I asked, "So I should be able to set
    and use a 4 character password and connect to the DB?" The answer is yes.

    Any other ideas?

    Peter

    Jared Jennings wrote:
    > Peter Jurhs,
    >
    >> Unable to determine connection id. Using manual assignment.
    >> Connection id set to 5.---- Operation start at 6/13/2007 2:13:52 PM -
    >> session 5 (Default) - thread 0xa60 ----
    >> SELECT t504.LoginName, t504.Password FROM NCSystem.NC_LoginInfo t504
    >> ---- Operation complete at 6/13/2007 2:13:52 PM - session 5 (Default) -
    >> thread 0xa60 ----

    >
    > Interesting....Does the Oracle DB have a password policy restriction?
    >


  6. #6
    Peter Jurhs NNTP User

    Re: Web Console Install Error!

    Could it be caused by the password policy from AD on the server? The
    password policy for the local computer is 8 character minimum with at
    least 1 number and 1 symbol.

    Peter


    Jared Jennings wrote:
    > Peter Jurhs,
    >
    >> Unable to determine connection id. Using manual assignment.
    >> Connection id set to 5.---- Operation start at 6/13/2007 2:13:52 PM -
    >> session 5 (Default) - thread 0xa60 ----
    >> SELECT t504.LoginName, t504.Password FROM NCSystem.NC_LoginInfo t504
    >> ---- Operation complete at 6/13/2007 2:13:52 PM - session 5 (Default) -
    >> thread 0xa60 ----

    >
    > Interesting....Does the Oracle DB have a password policy restriction?
    >


  7. #7
    Jared Jennings NNTP User

    Re: Web Console Install Error!

    Peter Jurhs,

    >Could it be caused by the password policy from AD on the server? The
    >password policy for the local computer is 8 character minimum with at
    >least 1 number and 1 symbol.


    Yes that is very possible.
    https://secure-support.novell.com/Ka...AL_Public.html

    --
    Jared Jennings - Data Technique, Inc.
    Novell Support Forums Sysop
    My Blog and Wiki with Tips, Tricks, and Tutorials
    http://jaredjennings.org

  8. #8
    WoofaJB@ZAMlists.com NNTP User

    Re: Web Console Install Error!

    And very likely - this will block all database creation/config parts of the
    install.

    Unfortunately the install password for NCSystem cannot be changed- you need
    to temporarily relax your AD password rules on that server while you run
    the ZAM install.

  9. #9
    Peter Jurhs NNTP User

    Re: Web Console Install Error!

    We did disjoin the computer and apply less restrictive password policy
    but it did not resolve the error.

    Unfortunately, We are still experiencing the same issue. The web
    console won't install on the same server as the rest the components. I
    quickly was able to install the web console on a temporary test box.

    Is it an issue with the enterprise deployment? Can the web console be
    run on the same server as the task and collection services?

    Peter

    WoofaJB@ZAMlists.com wrote:
    > And very likely - this will block all database creation/config parts of the
    > install.
    >
    > Unfortunately the install password for NCSystem cannot be changed- you need
    > to temporarily relax your AD password rules on that server while you run
    > the ZAM install.


  10. #10
    Jared Jennings NNTP User

    Re: Web Console Install Error!

    Peter Jurhs,

    >Is it an issue with the enterprise deployment? Can the web console be
    >run on the same server as the task and collection services?


    Yes it can be.
    Does the failing machine contain multiple ODBC connections or other
    database contections?

    --
    Jared Jennings - Data Technique, Inc.
    Novell Support Forums Sysop
    My Blog and Wiki with Tips, Tricks, and Tutorials
    http://jaredjennings.org

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •