Hello Everyone,

I’ve recently ran into an issue with ZAM7. We are set to deploy
approximately 75 HP/Compaq NC4400 laptops. However, every time the
collection agent is ran, we receive the following error: “Win32
Collector has encountered a problem and needs to close. We are sorry for
the inconvenience.” When I send the error report to Microsoft, nothing
happens. I’ve included the log from the laptop in this post. The only
machines that we receive this on are these laptops. I have been able to
find similar issues on this subject but nothing that matches exactly.
Any help would be greatly appreciated!!

Thanks in Advance,
Barry





<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="ColW32.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="cclient.exe" SIZE="348160" CHECKSUM="0xD42EF243"
BIN_FILE_VERSION="7.0.0.45" BIN_PRODUCT_VERSION="7.0.0.45"
PRODUCT_VERSION="7.00.0045 SP1" FILE_DESCRIPTION="Collection Client"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0045" ORIGINAL_FILENAME="CClient.EXE"
INTERNAL_NAME="CClient" LEGAL_COPYRIGHT="Copyright © 2005-2006 Novell,
Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.45"
UPTO_BIN_PRODUCT_VERSION="7.0.0.45" LINK_DATE="10/31/2006 19:44:07"
UPTO_LINK_DATE="10/31/2006 19:44:07" VER_LANGUAGE="English (United
States) [0x409]" />

<MATCHING_FILE NAME="CClientSvc.exe" SIZE="49152" CHECKSUM="0x4EFF66B8"
BIN_FILE_VERSION="7.0.0.12" BIN_PRODUCT_VERSION="7.0.0.12"
PRODUCT_VERSION="7.00.0012" FILE_DESCRIPTION="CClient Service"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0012" ORIGINAL_FILENAME="CClientSvc.EXE"
INTERNAL_NAME="CClient Service" LEGAL_COPYRIGHT="Copyright © 2005 Novell,
Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.12"
UPTO_BIN_PRODUCT_VERSION="7.0.0.12" LINK_DATE="07/29/2005 05:40:35"
UPTO_LINK_DATE="07/29/2005 05:40:35" VER_LANGUAGE="English (United
States) [0x409]" />

<MATCHING_FILE NAME="cedit.exe" SIZE="4923436" CHECKSUM="0xA813097E"
BIN_FILE_VERSION="7.0.0.12" BIN_PRODUCT_VERSION="7.0.0.12"
PRODUCT_VERSION="7.00.0012" FILE_DESCRIPTION="Collection Editor"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0012" ORIGINAL_FILENAME="CEdit.EXE"
INTERNAL_NAME="CEdit" LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="7.0.0.12" UPTO_BIN_PRODUCT_VERSION="7.0.0.12"
LINK_DATE="07/29/2005 05:27:22" UPTO_LINK_DATE="07/29/2005 05:27:22"
VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="Colw32.exe" SIZE="2208016" CHECKSUM="0xAB11572B"
BIN_FILE_VERSION="7.0.0.45" BIN_PRODUCT_VERSION="7.0.0.45"
PRODUCT_VERSION="7.00.0045 SP1" FILE_DESCRIPTION="Win32 Collector"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0045" ORIGINAL_FILENAME="COLW32.EXE"
INTERNAL_NAME="Win32 Collector" LEGAL_COPYRIGHT="Copyright © 2005-2006
Novell, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x21F616"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.45"
UPTO_BIN_PRODUCT_VERSION="7.0.0.45" LINK_DATE="11/28/2006 20:48:45"
UPTO_LINK_DATE="11/28/2006 20:48:45" VER_LANGUAGE="English (United
States) [0x409]" />

<MATCHING_FILE NAME="Diag.exe" SIZE="131072" CHECKSUM="0xB89E5D9E"
BIN_FILE_VERSION="7.0.0.15" BIN_PRODUCT_VERSION="7.0.0.15"
PRODUCT_VERSION="7.00.0015" FILE_DESCRIPTION="Collection Client
Diagnostics" COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset
Management" FILE_VERSION="7.00.0015" ORIGINAL_FILENAME="Diag.EXE"
INTERNAL_NAME="Diag" LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="7.0.0.15" UPTO_BIN_PRODUCT_VERSION="7.0.0.15"
LINK_DATE="08/10/2005 05:25:52" UPTO_LINK_DATE="08/10/2005 05:25:52"
VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="DMIB20.EXE" SIZE="19279" CHECKSUM="0x2C9FB0BC" />

<MATCHING_FILE NAME="dores.dll" SIZE="126976" CHECKSUM="0x93831A4D"
BIN_FILE_VERSION="7.0.0.15" BIN_PRODUCT_VERSION="7.0.0.15"
PRODUCT_VERSION="7.00.0015" FILE_DESCRIPTION="Data Objects"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0015" ORIGINAL_FILENAME="DObj.DLL" INTERNAL_NAME="Data
Objects" LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="7.0.0.15" UPTO_BIN_PRODUCT_VERSION="7.0.0.15"
LINK_DATE="08/10/2005 05:26:02" UPTO_LINK_DATE="08/10/2005 05:26:02"
VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="NETTHK16.DLL" SIZE="19772" CHECKSUM="0x12B10C3E"
MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="16Bit-Side of the Win32 Collector
Network Thunk DLL" S16BIT_MODULE_NAME="NETTHK16" />

<MATCHING_FILE NAME="NETTHK32.DLL" SIZE="17920" CHECKSUM="0x3F873DA9"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
LINK_DATE="04/02/1996 20:04:18" UPTO_LINK_DATE="04/02/1996 20:04:18" />

<MATCHING_FILE NAME="NTHWDOS.EXE" SIZE="37172" CHECKSUM="0x970AFCAA" />

<MATCHING_FILE NAME="NWCALLS.DLL" SIZE="147616" CHECKSUM="0x731CBA70"
BIN_FILE_VERSION="4.1.0.0" BIN_PRODUCT_VERSION="1.1.0.0"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="NWCalls DLL for
Windows" S16BIT_MODULE_NAME="NWCALLS" UPTO_BIN_FILE_VERSION="4.1.0.0"
UPTO_BIN_PRODUCT_VERSION="1.1.0.0" VER_LANGUAGE="English (United States)
[0x409]" />

<MATCHING_FILE NAME="SmsMif.exe" SIZE="1212416" CHECKSUM="0xB1D33E2D"
BIN_FILE_VERSION="7.0.0.12" BIN_PRODUCT_VERSION="7.0.0.12"
PRODUCT_VERSION="7.00.0012" FILE_DESCRIPTION="SMS MIF Module"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0012" ORIGINAL_FILENAME="SMSMIF.EXE"
INTERNAL_NAME="SMSMIF" LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="7.0.0.12" UPTO_BIN_PRODUCT_VERSION="7.0.0.12"
LINK_DATE="07/29/2005 05:44:36" UPTO_LINK_DATE="07/29/2005 05:44:36"
VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="TSUsage32.exe" SIZE="311296" CHECKSUM="0xC3DD93DE"
BIN_FILE_VERSION="7.0.0.12" BIN_PRODUCT_VERSION="7.0.0.12"
PRODUCT_VERSION="7.00.0012" FILE_DESCRIPTION="Usage Monitor"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0012" ORIGINAL_FILENAME="TSUsage32.EXE"
INTERNAL_NAME="TSUsage32" LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="7.0.0.12" UPTO_BIN_PRODUCT_VERSION="7.0.0.12"
LINK_DATE="07/29/2005 05:45:07" UPTO_LINK_DATE="07/29/2005 05:45:07"
VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="UMxlator.exe" SIZE="1048576" CHECKSUM="0x3459937E"
BIN_FILE_VERSION="7.0.0.12" BIN_PRODUCT_VERSION="7.0.0.12"
PRODUCT_VERSION="7.00.0012" FILE_DESCRIPTION="Usage Module Translator"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0012" ORIGINAL_FILENAME="UMXlator.EXE"
INTERNAL_NAME="UMXlator" LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="7.0.0.12" UPTO_BIN_PRODUCT_VERSION="7.0.0.12"
LINK_DATE="07/29/2005 05:45:20" UPTO_LINK_DATE="07/29/2005 05:45:20"
VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="UninstCC.dll" SIZE="36864" CHECKSUM="0xD3A8DAAB"
BIN_FILE_VERSION="7.0.0.12" BIN_PRODUCT_VERSION="7.0.0.12"
PRODUCT_VERSION="7.00.0012" FILE_DESCRIPTION="Uninstall Collection
Client" COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset
Management" FILE_VERSION="7.00.0012" ORIGINAL_FILENAME="UninstCC.DLL"
INTERNAL_NAME="UninstCC" LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="7.0.0.12" UPTO_BIN_PRODUCT_VERSION="7.0.0.12"
LINK_DATE="07/29/2005 05:39:47" UPTO_LINK_DATE="07/29/2005 05:39:47"
VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="WksInit.exe" SIZE="77824" CHECKSUM="0x3EEAEFD6"
BIN_FILE_VERSION="7.0.0.12" BIN_PRODUCT_VERSION="7.0.0.12"
PRODUCT_VERSION="7.00.0012" FILE_DESCRIPTION="Workstation Initializer"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0012" ORIGINAL_FILENAME="WksInit.EXE"
INTERNAL_NAME="WksInit" LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="7.0.0.12" UPTO_BIN_PRODUCT_VERSION="7.0.0.12"
LINK_DATE="07/29/2005 05:46:09" UPTO_LINK_DATE="07/29/2005 05:46:09"
VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="wssproxy.exe" SIZE="73728" CHECKSUM="0x50DED842"
BIN_FILE_VERSION="7.0.0.15" BIN_PRODUCT_VERSION="7.0.0.15"
PRODUCT_VERSION="7.00.0015" FILE_DESCRIPTION="Client Proxy"
COMPANY_NAME="Novell, Inc." PRODUCT_NAME="ZENworks Asset Management"
FILE_VERSION="7.00.0015" ORIGINAL_FILENAME="WssProxy.EXE"
INTERNAL_NAME="WssProxy" LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="7.0.0.15" UPTO_BIN_PRODUCT_VERSION="7.0.0.15"
LINK_DATE="08/10/2005 05:46:10" UPTO_LINK_DATE="08/10/2005 05:46:10"
VER_LANGUAGE="English (United States) [0x409]" />

<MATCHING_FILE NAME="INBoxCC\CClientSvc.exe" SIZE="49152"
CHECKSUM="0x4EFF66B8" BIN_FILE_VERSION="7.0.0.15"
BIN_PRODUCT_VERSION="7.0.0.15" PRODUCT_VERSION="7.00.0015"
FILE_DESCRIPTION="CClient Service" COMPANY_NAME="Novell, Inc."
PRODUCT_NAME="ZENworks Asset Management" FILE_VERSION="7.00.0015"
ORIGINAL_FILENAME="CClientSvc.EXE" INTERNAL_NAME="CClient Service"
LEGAL_COPYRIGHT="Copyright © 2005 Novell, Inc." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.0.15"
UPTO_BIN_PRODUCT_VERSION="7.0.0.15" LINK_DATE="08/10/2005 05:40:20"
UPTO_LINK_DATE="08/10/2005 05:40:20" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">

<MATCHING_FILE NAME="kernel32.dll" SIZE="984064" CHECKSUM="0xF12E1D4A"
BIN_FILE_VERSION="5.1.2600.2945" BIN_PRODUCT_VERSION="5.1.2600.2945"
PRODUCT_VERSION="5.1.2600.2945" FILE_DESCRIPTION="Windows NT BASE API
Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2945
(xpsp_sp2_gdr.060704-2349)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xF724D" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2945"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2945" LINK_DATE="07/05/2006 10:55:00"
UPTO_LINK_DATE="07/05/2006 10:55:00" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
</DATABASE>