Hi - we are having issues with our ZAM clients we are all up to date with
patches but the ZAM manager shows client errors. We are running ZAM
7.00.0045 SP1 IR11. PRU 03/03/07. The following are diags from the clients:

02/23/07 10:26:04 Collection Client initialized
02/23/07 10:26:04 C:\Program Files\Novell\ZENworks\Asset
Management\Bin\cclient.exe
02/23/07 10:26:04 Client Version 7.00.0045 SP1 built Oct 31 2006 14:44:04.
02/23/07 10:26:04 Options= First:0, Port:0, Online:0, Svc:0, SN:0
02/23/07 10:26:04 EstablishOperatingMode
02/23/07 10:26:04 running in Normal mode
02/23/07 10:26:04 Changing to Idle Mode
02/23/07 10:26:04
02/23/07 10:26:04 Client is running as an application
02/23/07 10:26:04 Running as an app, will launch colw32 normally
02/23/07 10:26:05 collector_init Starting
02/23/07 10:26:05 init_options Starting.
02/23/07 10:26:05 init_options Done OK.
02/23/07 10:26:05 collector_init Done OK.
02/23/07 10:26:05 ExecAllTests Starting.
02/23/07 10:26:06 ExecAllTests Done OK.
02/23/07 10:26:07 have collector connection info.
02/23/07 10:26:07 connection info acquired from collector
02/23/07 10:26:07 conninfo - lang: 1, plat: 1, cfgid:
02/23/07 10:26:07 conninfo - cname: XXXXX, uname: , LANadd: XXXXXXXX, sn:
XXXXXXXX
02/23/07 10:26:07 conninfo - oid: 45FFB3AC-6FDB-4E99-B23F-258F7FAE8684
02/23/07 10:26:07 CreateListener: port=7461; inbox=C:\Program
Files\Novell\ZENworks\Asset Management\Bin\InboxCC
02/23/07 10:26:07 CWinsockMsgServer::SetLocalHostInfo() completed.
02/23/07 10:26:08 CCollectionServer::SetRemoteHostInfo: 00000000-0000-
0000-0000-000000000000 - XXXXXX - 7460
02/23/07 10:26:08 ConnectForScanMode to XXXXXXXX (XX.XX.XX.XX)
02/23/07 10:26:08 29xID: LAN addr: XXXXXXXXX
02/23/07 10:26:10 Checksum: .\Catalog.Ini is h2ba7a (3062 bytes)
02/23/07 10:26:10 Connected to XXXXXX
02/23/07 10:26:10 Listener created.
02/23/07 10:26:10 Connected to Server.
02/23/07 10:26:10 initial connect state: 1
02/23/07 10:26:17 Sending ScanWorkstation (45FFB3AC-6FDB-4E99-B23F-
258F7FAE8684)
02/23/07 10:26:17 Sent ScanWorkstation request.
02/23/07 10:26:23 OnRefreshFiles
02/23/07 10:26:23 Got File: cedit.exe, T=3 S=1
02/23/07 10:26:23 Got File: COptSet.KB, T=1 S=1
02/23/07 10:26:23 Got File: Catalog.Ini, T=3 S=1
02/23/07 10:26:29 OnRunFieldApp - c:1, e:2, smst:0, xmlt:0, ut:1
02/23/07 10:26:29 OnRunFieldApp - WIF: E3BBF9C3-D538-4029-AF50-
D28E2D209F3F.wif
02/23/07 10:26:29 OnRunFieldApp - FEC: fec.kb
02/23/07 10:26:29 Copying FEC.KB
02/23/07 10:26:29 Changing to Normal Scan Mode
02/23/07 10:26:29 C:\Program Files\Novell\ZENworks\Asset
Management\Bin\InboxCC\E3BBF9C3-D538-4029-AF50-D28E2D209F3F.wif
02/23/07 10:26:29 Client is running as an application
02/23/07 10:26:29 InstallDeviceDriver - Inst:1 Run:1 Repl:0
02/23/07 10:26:29 RunNextApp, NextApp = 1
02/23/07 10:26:29 Running Collector
02/23/07 10:26:29 Running as an app, will launch colw32 normally
02/23/07 10:26:29 CLaunchHandler::OnCollectorRunning
02/23/07 10:26:29 collector_init Starting
02/23/07 10:26:29 (null)::(null) - Win32 Collector - 7.00.0045 - Nov 28
2006 14:28:36
02/23/07 10:26:29 (null)::collector_init - Enter - (null)
02/23/07 10:26:29 init_options Starting.
02/23/07 10:26:29 init_options Done OK.
02/23/07 10:26:29 ReadWifInit Starting.
02/23/07 10:26:29 ReadWifInit Done OK.
02/23/07 10:26:29 KB Version of previous scan (1): 3.05.A.0012.016
02/23/07 10:26:29 KB Version of previous scan (2): 3.05.A.0012.016
02/23/07 10:26:29 KB Version: 3.06.A.0026.016
02/23/07 10:26:29 collector_init Done OK.
02/23/07 10:26:29 ExecAllTests Starting.
02/23/07 10:26:40 Error - s:2 c:Test_NetWare m:NWScanProperty()
1:35324 2: 3: 4:
02/23/07 10:26:41 Error - s:2 c:Test_Bios m:GetBiosMfr
1:No FP match 2: 3: 4:

************************************************** *******
Client 2 shows similar results
************************************************** *******

02/23/07 09:48:19 Collection Client initialized
02/23/07 09:48:19 C:\Program Files\Novell\ZENworks\Asset
Management\Bin\cclient.exe
02/23/07 09:48:19 Client Version 7.00.0045 SP1 built Oct 31 2006 14:44:04.
02/23/07 09:48:19 Options= First:0, Port:0, Online:0, Svc:0, SN:0
02/23/07 09:48:19 EstablishOperatingMode
02/23/07 09:48:19 running in Normal mode
02/23/07 09:48:19 Changing to Idle Mode
02/23/07 09:48:19
02/23/07 09:48:19 Client is running as an application
02/23/07 09:48:19 Running as an app, will launch colw32 normally
02/23/07 09:48:20 collector_init Starting
02/23/07 09:48:20 init_options Starting.
02/23/07 09:48:20 init_options Done OK.
02/23/07 09:48:20 collector_init Done OK.
02/23/07 09:48:20 ExecAllTests Starting.
02/23/07 09:48:21 ExecAllTests Done OK.
02/23/07 09:48:22 have collector connection info.
02/23/07 09:48:22 connection info acquired from collector
02/23/07 09:48:22 conninfo - lang: 1, plat: 1, cfgid:
02/23/07 09:48:22 conninfo - cname: XXXXXXXX, uname: , LANadd: XXXXXXXX,
sn: XXXXXXXX
02/23/07 09:48:22 conninfo - oid: CAB39659-8F5D-4F93-906E-2A45B612D624
02/23/07 09:48:22 CreateListener: port=7461; inbox=C:\Program
Files\Novell\ZENworks\Asset Management\Bin\InboxCC
02/23/07 09:48:22 CWinsockMsgServer::SetLocalHostInfo() completed.
02/23/07 09:48:22 CCollectionServer::SetRemoteHostInfo: 00000000-0000-
0000-0000-000000000000 - XXXXXXX - 7460
02/23/07 09:48:22 ConnectForScanMode to XXXXXXXX (XX.XX.XX.XX)
02/23/07 09:48:22 29xID: LAN addr: 00C09F3A40F8
02/23/07 09:48:24 Checksum: .\Catalog.Ini is h2ba7a (3062 bytes)
02/23/07 09:48:24 Connected to XXXXXXXX
02/23/07 09:48:24 Listener created.
02/23/07 09:48:24 Connected to Server.
02/23/07 09:48:24 initial connect state: 1
02/23/07 09:48:51 Sending ScanWorkstation (CAB39659-8F5D-4F93-906E-
2A45B612D624)
02/23/07 09:48:52 Sent ScanWorkstation request.
02/23/07 09:48:59 OnRefreshFiles
02/23/07 09:48:59 Got File: cedit.exe, T=3 S=1
02/23/07 09:48:59 Got File: COptSet.KB, T=1 S=1
02/23/07 09:48:59 Got File: Catalog.Ini, T=3 S=1
02/23/07 09:49:06 OnRunFieldApp - c:1, e:2, smst:0, xmlt:0, ut:1
02/23/07 09:49:06 OnRunFieldApp - WIF: 6BF42B71-DDBD-4961-AB5C-
89AFB0759ED2.wif
02/23/07 09:49:06 OnRunFieldApp - FEC: fec.kb
02/23/07 09:49:06 Copying FEC.KB
02/23/07 09:49:06 Changing to Normal Scan Mode
02/23/07 09:49:06 C:\Program Files\Novell\ZENworks\Asset
Management\Bin\InboxCC\6BF42B71-DDBD-4961-AB5C-89AFB0759ED2.wif
02/23/07 09:49:06 Client is running as an application
02/23/07 09:49:06 InstallDeviceDriver - Inst:1 Run:1 Repl:0
02/23/07 09:49:06 RunNextApp, NextApp = 1
02/23/07 09:49:06 Running Collector
02/23/07 09:49:06 Running as an app, will launch colw32 normally
02/23/07 09:49:06 CLaunchHandler::OnCollectorRunning
02/23/07 09:49:06 collector_init Starting
02/23/07 09:49:06 (null)::(null) - Win32 Collector - 7.00.0045 - Nov 28
2006 14:28:36
02/23/07 09:49:06 (null)::collector_init - Enter - (null)
02/23/07 09:49:06 init_options Starting.
02/23/07 09:49:06 init_options Done OK.
02/23/07 09:49:06 collector_init Done Fail.
02/23/07 09:49:07 Error - s:3 c:collector_init m:init_options
1:cannot create WIB 2:C:\Program Files\Novell\ZENworks\Asset
Management\Bin\InboxCC\6BF42B71-DDBD-4961-AB5C-89AFB0759ED2.wif (GLE: 5)
3: 4:
02/23/07 09:49:07 OnCollectorTerminating, col. status: 0
02/23/07 09:49:07 CLaunchHandler::OnCollectorTerminating
02/23/07 09:49:07 scan aborted due to severe collector error
02/23/07 09:49:07 Changing to Idle Mode
02/23/07 09:50:30 Collection Client initialized
02/23/07 09:50:30 C:\Program Files\Novell\ZENworks\Asset
Management\Bin\cclient.exe
02/23/07 09:50:30 Client Version 7.00.0045 SP1 built Oct 31 2006 14:44:04.
02/23/07 09:50:30 Options= First:0, Port:0, Online:0, Svc:0, SN:0
02/23/07 09:50:30 EstablishOperatingMode
02/23/07 09:50:30 running in Normal mode
02/23/07 09:50:30 Changing to Idle Mode
02/23/07 09:50:30
02/23/07 09:50:30 Client is running as an application
02/23/07 09:50:30 Running as an app, will launch colw32 normally
02/23/07 09:50:30 collector_init Starting
02/23/07 09:50:30 init_options Starting.
02/23/07 09:50:30 init_options Done OK.
02/23/07 09:50:30 collector_init Done OK.
02/23/07 09:50:30 ExecAllTests Starting.
02/23/07 09:50:30 ExecAllTests Done OK.
02/23/07 09:50:31 have collector connection info.
02/23/07 09:50:31 connection info acquired from collector
02/23/07 09:50:31 conninfo - lang: 1, plat: 1, cfgid:
02/23/07 09:50:31 conninfo - cname: XXXXXXXX, uname: , LANadd: XXXXXXXX,
sn: XXXXXXXX
02/23/07 09:50:31 conninfo - oid: CAB39659-8F5D-4F93-906E-2A45B612D624
02/23/07 09:50:31 CreateListener: port=7461; inbox=C:\Program
Files\Novell\ZENworks\Asset Management\Bin\InboxCC
02/23/07 09:50:31 CWinsockMsgServer::SetLocalHostInfo() completed.
02/23/07 09:50:32 CCollectionServer::SetRemoteHostInfo: 00000000-0000-
0000-0000-000000000000 - XXXXXXXX - 7460
02/23/07 09:50:32 ConnectForScanMode to XXXXXXXX (XXX.XX.XX.XX)
02/23/07 09:50:32 29xID: LAN addr: XXXXXXXX
02/23/07 09:50:32 Checksum: .\Catalog.Ini is h2b9d2 (3060 bytes)
02/23/07 09:50:32 Connected to XXXXXXXX
02/23/07 09:50:32 Listener created.
02/23/07 09:50:32 Connected to Server.
02/23/07 09:50:33 initial connect state: 1
02/23/07 09:50:45 Sending ScanWorkstation (CAB39659-8F5D-4F93-906E-
2A45B612D624)
02/23/07 09:50:46 Sent ScanWorkstation request.
02/23/07 09:50:50 OnRunFieldApp - c:1, e:2, smst:0, xmlt:0, ut:1
02/23/07 09:50:50 OnRunFieldApp - WIF: 6BF42B71-DDBD-4961-AB5C-
89AFB0759ED2.wif
02/23/07 09:50:50 OnRunFieldApp - FEC: fec.kb
02/23/07 09:50:50 Copying FEC.KB
02/23/07 09:50:50 Changing to Normal Scan Mode
02/23/07 09:50:50 C:\Program Files\Novell\ZENworks\Asset
Management\Bin\InboxCC\6BF42B71-DDBD-4961-AB5C-89AFB0759ED2.wif
02/23/07 09:50:50 Client is running as an application
02/23/07 09:50:50 InstallDeviceDriver - Inst:1 Run:1 Repl:0
02/23/07 09:50:50 RunNextApp, NextApp = 1
02/23/07 09:50:51 Running Collector
02/23/07 09:50:51 Running as an app, will launch colw32 normally
02/23/07 09:50:51 CLaunchHandler::OnCollectorRunning
02/23/07 09:50:51 collector_init Starting
02/23/07 09:50:51 (null)::(null) - Win32 Collector - 7.00.0045 - Nov 28
2006 14:28:36
02/23/07 09:50:51 (null)::collector_init - Enter - (null)
02/23/07 09:50:51 init_options Starting.
02/23/07 09:50:51 init_options Done OK.
02/23/07 09:50:51 ReadWifInit Starting.
02/23/07 09:50:51 ReadWifInit Done OK.
02/23/07 09:50:51 KB Version of previous scan (1): 3.06.A.0014.016
02/23/07 09:50:51 KB Version of previous scan (2): 3.06.A.0014.016
02/23/07 09:50:51 KB Version: 3.06.A.0026.016
02/23/07 09:50:51 collector_init Done OK.
02/23/07 09:50:51 ExecAllTests Starting.
02/23/07 09:51:05 Error - s:2 c:Test_Bios m:GetBiosMfr
1:No FP match 2: 3: 4:
02/23/07 09:51:06 Error - s:2 c:ExecAllTests m:RunTest
1:711 2:Installed HotFix Discovery 3: 4:
02/23/07 09:51:08 Error - s:2 c:ExecAllTests m:AddComponent
1:623 2:Network Driver Recognition 3: 4:
02/23/07 09:51:09 Error - s:2 c:ExecAllTests m:AddComponent
1:51 2:Printer 3: 4:
02/23/07 09:51:10 Error - s:2 c:ExecAllTests m:RunTest
1:611 2:Software Scan 3: 4:
02/23/07 09:51:10 ExecAllTests Done OK.
02/23/07 09:51:10 ReadWifRecon Starting.

************************************************** **********
Client 3
************************************************** **********

02/23/07 10:37:19 Collection Client initialized
02/23/07 10:37:19 C:\Program Files\Novell\ZENworks\Asset
Management\Bin\cclient.exe
02/23/07 10:37:19 Client Version 7.00.0045 SP1 built Oct 31 2006 14:44:04.
02/23/07 10:37:19 Options= First:0, Port:0, Online:0, Svc:0, SN:0
02/23/07 10:37:19 EstablishOperatingMode
02/23/07 10:37:19 running in Normal mode
02/23/07 10:37:19 Changing to Idle Mode
02/23/07 10:37:19
02/23/07 10:37:19 Client is running as an application
02/23/07 10:37:19 Running as an app, will launch colw32 normally
02/23/07 10:37:20 collector_init Starting
02/23/07 10:37:21 init_options Starting.
02/23/07 10:37:21 init_options Done OK.
02/23/07 10:37:21 collector_init Done OK.
02/23/07 10:37:21 ExecAllTests Starting.
02/23/07 10:37:21 ExecAllTests Done OK.
02/23/07 10:37:22 have collector connection info.
02/23/07 10:37:22 connection info acquired from collector
02/23/07 10:37:22 conninfo - lang: 1, plat: 1, cfgid:
02/23/07 10:37:22 conninfo - cname: G04236121, uname: , LANadd:
XXXXXXXXX, sn: XXXXXXXXX
02/23/07 10:37:22 conninfo - oid: 5B1DB743-112E-459F-88BB-AE255EA80B03
02/23/07 10:37:22 CreateListener: port=7461; inbox=C:\Program
Files\Novell\ZENworks\Asset Management\Bin\InboxCC
02/23/07 10:37:23 CWinsockMsgServer::SetLocalHostInfo() completed.
02/23/07 10:37:23 CCollectionServer::SetRemoteHostInfo: 00000000-0000-
0000-0000-000000000000 - XXXXXXXXX - 7460
02/23/07 10:37:23 ConnectForScanMode to XXXXXXXXX (XX.XX.XX.XX)
02/23/07 10:37:23 29xID: LAN addr: XXXXXXXXX
02/23/07 10:37:25 Checksum: .\Catalog.Ini is h2ba7a (3062 bytes)
02/23/07 10:37:25 Connected to XXXXXXXXX
02/23/07 10:37:25 Listener created.
02/23/07 10:37:25 Connected to Server.
02/23/07 10:37:25 initial connect state: 1
02/23/07 10:38:12 Sending ScanWorkstation (5B1DB743-112E-459F-88BB-
AE255EA80B03)
02/23/07 10:38:13 Sent ScanWorkstation request.
02/23/07 10:38:29 OnRefreshFiles
02/23/07 10:38:29 Got File: cedit.exe, T=3 S=1
02/23/07 10:38:29 Got File: COptSet.KB, T=1 S=1
02/23/07 10:38:29 Got File: Catalog.Ini, T=3 S=1
02/23/07 10:38:34 OnRunFieldApp - c:1, e:2, smst:0, xmlt:0, ut:1
02/23/07 10:38:34 OnRunFieldApp - WIF: A6EA4A38-76FE-42B8-8926-
6937E9307756.wif
02/23/07 10:38:34 OnRunFieldApp - FEC: fec.kb
02/23/07 10:38:34 Copying FEC.KB
02/23/07 10:38:34 Changing to Normal Scan Mode
02/23/07 10:38:34 C:\Program Files\Novell\ZENworks\Asset
Management\Bin\InboxCC\A6EA4A38-76FE-42B8-8926-6937E9307756.wif
02/23/07 10:38:34 Client is running as an application
02/23/07 10:38:34 InstallDeviceDriver - Inst:1 Run:1 Repl:0
02/23/07 10:38:34 RunNextApp, NextApp = 1
02/23/07 10:38:34 Running Collector
02/23/07 10:38:34 Running as an app, will launch colw32 normally
02/23/07 10:38:34 CLaunchHandler::OnCollectorRunning
02/23/07 10:38:34 collector_init Starting
02/23/07 10:38:34 (null)::(null) - Win32 Collector - 7.00.0045 - Nov 28
2006 14:28:36
02/23/07 10:38:34 (null)::collector_init - Enter - (null)
02/23/07 10:38:35 init_options Starting.
02/23/07 10:38:35 init_options Done OK.
02/23/07 10:38:35 ReadWifInit Starting.
02/23/07 10:38:35 ReadWifInit Done OK.
02/23/07 10:38:35 KB Version of previous scan (1): 3.06.A.0024.016
02/23/07 10:38:35 KB Version of previous scan (2): 3.06.A.0024.016
02/23/07 10:38:35 KB Version: 3.06.A.0026.016
02/23/07 10:38:35 collector_init Done OK.
02/23/07 10:38:35 ExecAllTests Starting.
02/23/07 10:38:45 Error - s:2 c:Test_NetWare m:NWScanProperty()
1:35324 2: 3: 4:
02/23/07 10:38:46 Error - s:2 c:Test_Bios m:GetBiosMfr
1:No FP match 2: 3: 4:
02/23/07 10:40:27 Error - s:2 c:ExecAllTests m:RunTest
1:900 2:Workstation 3: 4:
02/23/07 10:40:27 ExecAllTests Done OK.
02/23/07 10:40:27 ReadWifRecon Starting.
02/23/07 10:40:28 ReadWifRecon Done OK.
02/23/07 10:40:28 Reconcile Starting.
02/23/07 10:40:32 Reconcile Done OK.
02/23/07 10:40:32 FillInDataObjects Starting.
02/23/07 10:40:33 FillInDataObjects Done OK.
02/23/07 10:40:33 WriteWif Starting.
02/23/07 10:40:33 WriteWif Done OK.
02/23/07 10:40:33 OnCollectorTerminating, col. status: 1
02/23/07 10:40:33 CLaunchHandler::OnCollectorTerminating
02/23/07 10:40:33 RunNextApp, NextApp = 2
02/23/07 10:40:33 Running Editor
02/23/07 10:40:33 ChangeMode: NoChange
02/23/07 10:40:40 CLaunchHandler::OnCEditRunning