Windows 2000 SP4
Novell Client 4.9 SP2 with Update D and all newer post-updates
IP-only (names over NDS and SLP, two v2 DAs set static)
ZENworks Desktop Management agent 6.5 SP1

Shutdown will begin to proceed and then hang for appoximately 5 - 10 minutes at the Saving
your settings... window. Being that I'm running the 6.5 SP1 agent on our ZFD 3.2 SP3
network, app objects work but policies are not effective so I'm thinking I can eliminate
group policies as a factor?

Event viewer logs show Event ID 1000 events during every shutdown. In this case it is
using one local admin account (ie. no domain access)...

Windows cannot unload your registry class file. If you have a roaming profile, your
settings are not replicated. Contact your administrator.
DETAIL Access is denied. , Build number ((2195)).

Microsoft's User Profile Hive Cleanup Service (uphclean) reports that
nalntsrv.exe is causing the profile to hang....

The following handles opened in user profile hive %ComputerName%\%LocalAdminAccount%
(S-1-5-21-xxxxxxxxx-xxxxxxxxxx-xxxxxxxxxx-500) are preventing the profile from unloading:

HKCU\Software\Classes (0x1a0)
0x7c31bdd1 ADVAPI32!<no symbol>
0x680810d2 ZenLite!<no symbol>

I reported a similar error last summer with ZFD 3.2 SP2 and have recently discovered it
was a case of some of NAL files being out of sync...

Subject: NALNTSRV and MS04-024 security update
Message-ID: <qnLUc.812$>
Date: Wed, 18 Aug 2004 16:22:46 GMT

I'm about to test with disabling various services (ie. AV, firewall/IPS), but looking for
any other suggestions as I'm new to working with the ZFD (4.x and above) agents.

Any input is appreciated.


Tony Pedretti
TransUnion Corporation