I have a user that has all their NAL icons showing up as a white
rectangle with dots inside, I have tried deleting NAL cache, removing the
Zen 6.5 client all together and reinstalling, tried refreshing desktop
and NAL, and changing resolutions etc.
When you do a "properties" on the NAL icon, you do see the correct icon
in the 'general' tab.
This is happening for all of this users NAL icons (including quick
launch), but for 1000 other users it is not. I have tried deleting the
users profile (and roaming profile), and this does work for a while (eg
couple of hours), but the problem always comes back.