We recently installed Zenworks Desktop Management 6.5 on Windows XP Pro
at a school. After installing this when we tell the computer to shut down
it returns with a blue screen of death with the following error code
Stop: 0x00000020 (0x80CCBC2C, 0xFFFFFFFF, 0x00000000, 0x00000000)
The first two parameters in paranthesis are always different and the last
two parameters in paranthesis are always the same.
I have done searches for the following error and applied all possible
fixes to stop the problem with no success. The computer will work fine
after unistalling the Zenworks Desktop Managemnt 6.5 Agent. If anyone has
any suggestions on how to fix this or what might be causing it please let
me know.

Marcus Hughes
Macon County Schools
1202 Old Murphy Rd.
Franklin, NC 28734