I am trying to upgrade my Zen agent install from Zen 6.5sp2 agent to Zen
7sp1 agent. There appears to be a problem with my current install of the Zen
6.5 agent that prevents the install from automatically removing it pryor to
the Zen 7 install. I have tried uninstalling the 6.5 agent manually through
add/remove programs but the uninstall fails.

My question is this....

How do I remove the Zen 6.5 agent manually so that all traces are gone from
my machine? Thanks...