I am using Zfd 6.5 and am using C1 1.3.6 with latest patches installed on
my local PC. When I remote view a workstation, the wallpaper is always
suppressed, even when the option to Hide Wallpaper is turned off. The
only workaround that I have come up with is to turn on the setting to
Hide Wallpaper and then turn it back off DURING a remote control or
remote view session. When I do this, the wallpaper loads right up. As
soon as I end the session and then start a new one, the wallpaper is
suppressed again. I found the registry entry
HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks\Remote
Management\RCConsole\ConfigParameters\Suppress Wallpaper and it does stay
set to OFF throughout all of this.
Looking through my C:\ConsoleOne\1.2\bin\zen\RcLaunch\RMErrorLog0.txt
file, I can see what is happening during my workaround, first, when I
toggle the Hide Wallpaper setting to ON, I see this:
NORMAL : CONSOLE > Sent out WallPaperRequest
Then, when I toggle the Hide Wallpaper setting back to OFF, I see this:
NORMAL : CONSOLE > Sent out WallPaperRequest
(Yes, the same message shows at both times.)
The main reason that I want remote view capability is to check up on
students without them being aware that I am watching and this bug defeats
that purpose. Other than this issue, everything else with remote view
and remote control works fine. I would really appreciate any suggestions.

Following is my complete RMErrorLogO.txt file for one session in case
that helps. Note the above mentioned commands which occur at 3:29:40 and
then at 3:30:02.
0
#(3268)# 3:28:17 PM 11/30/04 Normal : RCListener: Start count of
ConsoleOne: 1
#(3268)# 3:28:17 PM 11/30/04 Normal : ZenGetLangValueFromNWLanguage:
Trying to load the resource DLL from Nls\ENGLISH directory
#(3268)# 3:28:17 PM 11/30/04 Normal : Reading settings from the file
#(3268)# 3:28:17 PM 11/30/04 Normal : C:\ConsoleOne\1.2
\bin\zen\RCLaunch\..\..\RMPorts.ini
#(3268)# 3:28:17 PM 11/30/04 Normal : Port value read from file = 1762
and it will be used as the RM Communication port
#(3268)# 3:28:17 PM 11/30/04 Normal : RCListener: Ready to accept
connections...
#(5064)# 3:28:50 PM 11/30/04 Normal : CONSOLE > Starting console
#(5064)# 3:28:50 PM 11/30/04 Normal : ZenGetLangValueFromNWLanguage:
Trying to load the resource DLL from Nls\ENGLISH directory
#(5064)# 3:28:50 PM 11/30/04 Normal : CONSOLE > Resource is loaded
successfully
#(5064)# 3:28:50 PM 11/30/04 Normal : CONSOLE > Inside
LoadandParseCommand
#(5064)# 3:28:50 PM 11/30/04 NORMAL : CONSOLE >
AppData.bSessionRestart == FALSE Hiding window
#(5064)# 3:28:50 PM 11/30/04 NORMAL : CONSOLE > Command line
parameters parsed successfully
#(5064)# 3:28:50 PM 11/30/04 NORMAL : Connection successful at port
1761
#(5064)# 3:28:50 PM 11/30/04 NORMAL : InitClientInLoop() successful
#(5064)# 3:28:50 PM 11/30/04 NORMAL : Before Authentication
#(5064)# 3:28:50 PM 11/30/04 Normal : Not FCS Agent
#(5064)# 3:28:50 PM 11/30/04 Normal : The public key has been exported
properly
#(5064)# 3:28:51 PM 11/30/04 Normal : Successfully received session key
#(5064)# 3:28:51 PM 11/30/04 Normal : Initial handshake for encryption
is completed
#(5064)# 3:28:51 PM 11/30/04 NORMAL : After Authentication
#(5064)# 3:28:51 PM 11/30/04 NORMAL : CONSOLE > Authentication
Successful!!!
#(5064)# 3:28:51 PM 11/30/04 Normal : CONSOLE > Initialize returned
TRUE
#(5064)# 3:28:51 PM 11/30/04 NORMAL : RTT > Avg Delay is 0
#(5064)# 3:28:51 PM 11/30/04 Normal : CONSOLE > Send Thread : Received
Startreceiving event
#(5064)# 3:28:51 PM 11/30/04 NORMAL : CONSOLE > Receive Thread :
Received Startreceiving Event
#(5064)# 3:28:51 PM 11/30/04 NORMAL : CONSOLE > Received
CMD_AGENT_READY Command

#(5064)# 3:28:51 PM 11/30/04 NORMAL : zenComp :: WINDOWS
#(5064)# 3:28:51 PM 11/30/04 NORMAL : CONSOLE > Compression sending is
6

#(5064)# 3:28:51 PM 11/30/04 NORMAL : CONSOLE > Value of did-
>DrishtiType sent to Agent is 1

#(5064)# 3:28:51 PM 11/30/04 NORMAL : CONSOLE > Sent out the
DisplayInfo Packet succesfully
#(5064)# 3:28:51 PM 11/30/04 NORMAL : Cache Success
#(5064)# 3:28:52 PM 11/30/04 Critical : HandlePacket >>Memory
reallocation
#(5064)# 3:29:40 PM 11/30/04 NORMAL : CONSOLE > Sent out
WallPaperRequest
#(5064)# 3:30:02 PM 11/30/04 NORMAL : CONSOLE > Sent out
WallPaperRequest
#(5064)# 3:34:23 PM 11/30/04 NORMAL : CONSOLE > LookForTerminate got
an event
#(5064)# 3:34:23 PM 11/30/04 NORMAL : CONSOLE > Value returned from
the ReceiveData(For Header) is -1
#(5064)# 3:34:23 PM 11/30/04 NORMAL : CONSOLE > Receive thread
terminated

#(5064)# 3:34:23 PM 11/30/04 NORMAL : CONSOLE > out of SendThread
#(5064)# 3:34:23 PM 11/30/04 NORMAL : CONSOLE > Send thread terminated

#(5064)# 3:34:23 PM 11/30/04 NORMAL : out of Startsession
#(5064)# 3:34:23 PM 11/30/04 NORMAL : Out of startsession :
HandleRCSession
#(5064)# 3:34:23 PM 11/30/04 NORMAL : out of HandleRCSession
#(5064)# 3:34:23 PM 11/30/04 NORMAL : Out of Deinit
#(5064)# 3:34:23 PM 11/30/04 NORMAL : Out of process



- Joshua J. Schoeneck
Director of Technology
Kettle Moraine Lutheran High School