I'm in an environment that has Zen65 SP1. (Cannot upgrade to SP2 until
after tax season) When Desktop Support remote connects to a PC and opens up
a DOS prompt and then starts typing, they get disconnected. It's the
strangest thing.

Desktop Support has the latest ZFD plugins and ConsoleOne1.3.6e.

I noticed that their remote control session status flickers between "fast"
and "slow," so I tried connecting only at slow speed and yet the problem
still occurs.

Thank you in advance for any help you can offer,