We are currently running the Zenworks 1.1 ( Startup Pack) ( Yep, one that
came with I believe Netware 4.12 as a free software ) and planning to
upgrade it to Zenworks 7.0.

I have already talked to Novell's premium support group and everyone
within, but they basically said they are not going to support such a huge
jump in an upgrade.

Does anyone have any experience, or close experience with such thing?

Any input would help. Thank you.