in the SP1 readme is the following problem described:

3.5.4 Upgrading the Desktop Management Agent to Version 6.5 SP1 Removes
Workstation Object Information from the Windows Registry

If you are logged in as a member of only the Users group when you
upgrade the ZENworks Desktop Management Agent to the 6.5 SP1 version,
the information in the HKLM\Software\Novell\Workstation
Manager\Identification registry key is lost. This results in the
workstation no longer being registered (that is, it is no longer
imported into the eDirectory tree).

This condition occurs because registry information is not read and saved
prior to the uninstall. In some environments, this is not an issue
because the workstation is re-imported at the next workstation reboot.
In environments where import is dependent on the User (for naming or
location) however, the user must log in as many times as specified in
the User Login Limits field (specified in the Import Policy) before the
workstation is re-imported.

NOTE: You can avoid this issue if you change the permissions to the
HKLM\Software\Novell\Workstation Manager\Identification key before you
upgrade the Agent upgrade: grant Read access to the Users group. You can
distribute registry permissions using ZENworks Group Policies by
importing an INF file containing the desired permissions. For more
information, see Windows Group Policy (User and Workstation Packages) in
the Novell ZENworks 6.5 Desktop Management Administration Guide.

After the ZENworks 6.5 SP1 Desktop Management Agent is installed, the
necessary permissions for the registry key are set for future upgrades.


I try to update from ZFD 4.0.1 agent to the ZFD 6.5 SP1 agent and i lose
every time the import to eDirectory.

I gave the user-group read rights to this key (like described in the
readme) but no success. The import is lost.

I gave the user-group read / write rights to this key, but the import is

I gave everybody read / write rights to this key, but the import is
again lost.

I deploy the new ZFD 6.5 agent with a NAL application like described in
the installation manual.

How can i keep the import. I do not want to lose the import, because it
is very hard for wan and offline notebooks to import again over VPN.

Could anybody keep the import with the rights to the registry key
described in the readme?

Thank you in advance for any help
UVEX Arbeitsschutz GmbH
Andreas Ebert