Hello. It appears that most of the clients (just over 2,000 PCs) in my environment are not reporting inventory when scheduled. If I run a report to find all workstations, and then select them and click on Scan Selected Workstation now (one page at a time, it takes a while), they eventually show up.

I only have one collection option set and one collection schedule.

On a couple sample PCs not reporting, I found that the following registry entry is blank:
HKLM\Software\Tally Systems Corp\TSCensus\CollectionClient\WifName

The following registry entry uses the host name, not the IP address, but every problematic PC I've tested can ping the host name.
HKLM\Software\Tally Systems Corp\TSCensus\CollectionClient\HostName

We're still mostly (95%) a Win2k environment, so PC a firewall is not the issue.

In the CPS.INI files, all I have are two section headings, no data. What else should be in there?
[CollectionServer]
[CollectionClient]

I added the "diagnostic=2" line at the bottom of the CPS.INI file on my workstation (WinXP) and I get the Collection Client and ColW32 results windows. They are long, but I'll include mine from today. My laptop is wireless, so it won't have an IP address and can't connect to the Asset Inventory server (WIASSET) right away. Thanks for reading, I hope someone can help.

Collection Client Diagnostic

10/12/07 08:00:21 Collection Client initialized
10/12/07 08:00:21 C:\Program Files\Novell\Zenworks\Asset Managementt\bin\CClient.exe
10/12/07 08:00:21 Client Version 7.50.0011 built Nov 2 2006 00:03:32.
10/12/07 08:00:21 Options= First:0, Port:0, Online:0, Svc:1, SN:0
10/12/07 08:00:21 EstablishOperatingMode
10/12/07 08:00:21 running in Normal mode
10/12/07 08:00:21 Changing to Idle Mode
10/12/07 08:00:21
10/12/07 08:00:21 Client is running as a service
10/12/07 08:00:21 ...get user token via explorer pid
10/12/07 08:00:21 launchApp: WinNT class, 32-bit
10/12/07 08:00:21 Running as a service, but didn't get token, will launch colw32 normally
10/12/07 08:00:21 collector_init Starting
10/12/07 08:00:21 init_options Starting.
10/12/07 08:00:21 init_options Done OK.
10/12/07 08:00:22 collector_init Done OK.
10/12/07 08:00:22 ExecAllTests Starting.
10/12/07 08:00:23 ExecAllTests Done OK.
10/12/07 08:00:23 have collector connection info.
10/12/07 08:00:23 connection info acquired from collector
10/12/07 08:00:23 conninfo - lang: 1, plat: 1, cfgid:
10/12/07 08:00:23 conninfo - cname: 9M2FLB1, uname: , LANadd: 0015C5464395,sn: 9M2FLB1
10/12/07 08:00:23 conninfo - oid: 5B7307B6-4E93-4237-B970-D6F1F407E7EA
10/12/07 08:00:23 CreateListener: port=7461; inbox=C:\Program Files\Novell\Zenworks\Asset Managementt\bin\InboxCC
10/12/07 08:00:23 CWinsockMsgServer::SetLocalHostInfo() completed.
10/12/07 08:00:24 CCollectionServer::SetRemoteHostInfo: 00000000-0000-0000-0000-000000000000 - WIASSET - 7460
10/12/07 08:00:39 CInetAddr.GetIP failed.
10/12/07 08:00:39 server connection failure
10/12/07 08:00:39 Listener created.
10/12/07 08:00:39 Usage Monitor stopped.
10/12/07 08:00:39 initial connect state: 2
10/12/07 08:30:21 OnTimer, entry: timer:30, retry count:0
10/12/07 08:30:21 OnTimer init state: ConnState:2, Retrying:1, Lost:0
10/12/07 08:30:21 ConnectForScanMode to WIASSET (0.0.0.0)
10/12/07 08:30:21 29xID: LAN addr: 0015C5464395
10/12/07 08:30:21 Checksum: .\Catalog.Ini is h2b1ee (3031 bytes)
10/12/07 08:30:22 Connected to WIASSET
10/12/07 08:30:22 DUN state change from 2 to 1
10/12/07 09:00:21 OnTimer, entry: timer:60, retry count:0
10/12/07 09:00:21 OnTimer init state: ConnState:1, Retrying:0, Lost:0
10/12/07 09:30:21 OnTimer, entry: timer:90, retry count:0
10/12/07 09:30:21 OnTimer init state: ConnState:1, Retrying:0, Lost:0
10/12/07 10:00:21 OnTimer, entry: timer:120, retry count:0
10/12/07 10:00:21 OnTimer init state: ConnState:1, Retrying:0, Lost:0
10/12/07 10:10:45 Received request for identity information.
10/12/07 10:10:46 Sent Identity info




ColW32 Default Trace Window

10/12/07 08:00:22 Options initialized OK
10/12/07 08:00:22 Is First Scan
10/12/07 08:00:22 Initialize collector succeeded
10/12/07 08:00:22 Workstation Id: 00000000-0000-0000-0000-000000000001
10/12/07 08:00:22 entering ReaperTestList::ExecAllTests()
10/12/07 08:00:22 running test #499 BIOS Dump (F000)
10/12/07 08:00:22 running test #498 BIOS Dump (E000)
10/12/07 08:00:22 running test #2 Operating System
10/12/07 08:00:22 test #99 Gather Files disabled
10/12/07 08:00:22 Test_WMI: Qualifying
10/12/07 08:00:22 Test_WMI: Not Qualified
10/12/07 08:00:22 test #29 WMI Discovery disabled
10/12/07 08:00:22 test #131 Bus disabled
10/12/07 08:00:22 test #628 USB Device Enumerator disabled
10/12/07 08:00:22 test #472 USB Discovery disabled
10/12/07 08:00:22 test #70 Keyboard disabled
10/12/07 08:00:22 test #80 Mouse disabled
10/12/07 08:00:22 test #450 Logical Drive Discovery disabled
10/12/07 08:00:22 test #453 Unknown disabled
10/12/07 08:00:22 test #454 Physical Drive Discovery disabled
10/12/07 08:00:22 test #451 Logical Drive Recognition disabled
10/12/07 08:00:22 test #425 Modem disabled
10/12/07 08:00:22 running test #12 CPU
10/12/07 08:00:22 ttCPU: 0 586 6 E08 2
10/12/07 08:00:22 Cpu BrandID:00
10/12/07 08:00:22 Hyper-Threading Technology, NumLogicalCPUs=2
10/12/07 08:00:22 Cores this CPU: 2
10/12/07 08:00:22 loaded: 1, userrdtsc: 0, isw95: 0
10/12/07 08:00:22 Driver RDTSC Speed Test
10/12/07 08:00:22 1833.45 1833.87 1836.65 1832.21 1837.04
10/12/07 08:00:22 1834.81 1835.59 1836.39 1833.00 1835.18
10/12/07 08:00:22 1837.79 1833.19 1835.95 1834.83 1834.74
10/12/07 08:00:22 1833.68 1835.09 1834.04 1834.33 1834.81
10/12/07 08:00:22 1831.43 1831.34 1836.92 1836.24 1832.21
10/12/07 08:00:22 1837.04 1835.04 1832.82 1833.37 1830.95
10/12/07 08:00:22 1834.47 1832.89 1834.43 1835.36 1832.40
10/12/07 08:00:22 1834.36 1834.75 1832.89 1835.53 1834.04
10/12/07 08:00:22 1831.69 1832.11 1835.49 1833.84 1832.53
10/12/07 08:00:22 1833.11 1833.94 1836.04 1833.30 1835.75
10/12/07 08:00:22 1830.73 1833.01 1836.23 1833.53 1835.01
10/12/07 08:00:22 1833.47 1831.50 1832.40 1833.98 1833.81
10/12/07 08:00:22 1836.24 1831.92 1835.10 1834.56 1830.73
10/12/07 08:00:22 1833.79 1833.15 1831.60 1836.01 1830.60
10/12/07 08:00:22 1830.14 1834.14 1834.59 1835.82 1833.42
10/12/07 08:00:22 1833.18 1835.20 1832.72 1833.08 1834.10
10/12/07 08:00:22 1833.89 1836.04 1835.85 1831.96 1833.59
10/12/07 08:00:22 1835.75 1833.42 1834.30 1835.36 1834.71
10/12/07 08:00:22 1837.85 1833.18 1837.82 1832.34 1836.33
10/12/07 08:00:22 1832.43 1834.96 1834.03 1835.98 1832.77
10/12/07 08:00:22 ABM: median = 1834.81; maxlimit = 1926.00; minlimit = 1743.00
10/12/07 08:00:22 Avetime: 1834.591412
10/12/07 08:00:22 Cpu BrandID:00
10/12/07 08:00:22 Hyper-Threading Technology, NumLogicalCPUs=2
10/12/07 08:00:22 Cores this CPU: 2
10/12/07 08:00:22 loaded: 1, userrdtsc: 0, isw95: 0
10/12/07 08:00:22 Driver RDTSC Speed Test
10/12/07 08:00:22 1832.15 1832.95 1833.23 1832.25 1836.40
10/12/07 08:00:22 1836.07 1830.14 1831.13 1833.45 1833.50
10/12/07 08:00:22 1832.02 1834.35 1832.10 1836.33 1833.18
10/12/07 08:00:22 1833.96 1833.51 1836.00 1835.59 1832.57
10/12/07 08:00:22 1837.24 1836.53 1836.59 1835.46 1832.31
10/12/07 08:00:22 1829.82 1833.75 1830.03 1831.02 1832.80
10/12/07 08:00:22 1830.79 1833.95 1832.53 1829.63 1833.57
10/12/07 08:00:22 1833.29 1835.59 1834.53 1834.17 1833.65
10/12/07 08:00:22 1833.18 1832.75 1835.61 1836.04 1837.30
10/12/07 08:00:22 1832.75 1832.68 1833.01 1834.40 1832.85
10/12/07 08:00:22 1833.65 1835.14 1833.47 1834.81 1835.14
10/12/07 08:00:22 1832.62 1831.02 1832.75 1831.92 1833.42
10/12/07 08:00:22 1831.24 1834.03 1836.49 1831.06 1833.46
10/12/07 08:00:22 1837.43 1831.58 1832.05 1830.71 1834.74
10/12/07 08:00:22 1836.23 1831.21 1834.14 1832.07 1833.66
10/12/07 08:00:22 1834.37 1833.24 1833.36 1833.05 1832.18
10/12/07 08:00:22 1833.69 1833.34 1833.27 1834.74 1834.32
10/12/07 08:00:22 1833.36 1831.03 1834.55 1830.19 1834.11
10/12/07 08:00:22 1830.09 1831.87 1832.02 1832.77 1834.30
10/12/07 08:00:22 1832.66 1831.55 1832.43 1833.39 1833.58
10/12/07 08:00:22 ABM: median = 1833.50; maxlimit = 1925.00; minlimit = 1741.00
10/12/07 08:00:22 Avetime: 1833.959807
10/12/07 08:00:22 running test #710 CPU Registry Discovery
10/12/07 08:00:22 test #615 Win95 Drivers disabled
10/12/07 08:00:22 running test #616 NT Drivers
10/12/07 08:00:22 running test #400 System Management BIOS 2.1
10/12/07 08:00:22 ttsmbios - SN from system: 9M2FLB1
10/12/07 08:00:22 SMBIOS Processor Slot Test
10/12/07 08:00:22 SMBIOS Processor:Intel CurSpeed:1833 MaxSpeed:1833
10/12/07 08:00:22 SMBIOS Processor Slots Found:1
10/12/07 08:00:22 SMBIOS Port Connector Test
10/12/07 08:00:22 SMBIOS Port Connectors Found:6
10/12/07 08:00:22 ttsmbios - Manufacturer from BIOS: Dell Inc.
10/12/07 08:00:22 ttsmbios - Manufacturer from system: Dell Inc.
10/12/07 08:00:22 ttsmbios - Manufacturer from Baseboard: Dell Inc.
10/12/07 08:00:22 ttsmbios - Manufacturer from Enclosure: Dell Inc.
10/12/07 08:00:22 test #401 System Management BIOS 2.0 disabled
10/12/07 08:00:22 running test #613 CPU Recognition
10/12/07 08:00:22 SMBIOS CurSpeed/MaxSpeed: 1833/1833
10/12/07 08:00:22 running test #410 Plug And Play
10/12/07 08:00:22 running test #420 PCI
10/12/07 08:00:22 running test #402 PCI Chipset Identification
10/12/07 08:00:22 running test #26 DMI 2.0 Components
10/12/07 08:00:22 DmiRegister failed: -1
10/12/07 08:00:22 running test #620 Memory Module Socket Recognition
10/12/07 08:00:22 running test #182 Compaq System ID
10/12/07 08:00:22 running test #609 HP Identification
10/12/07 08:00:22 IsHP: 0
10/12/07 08:00:22 running test #610 Dell Identification
10/12/07 08:00:22 (DellLegacyGetSystemName2)Model1 = Latitude D620
10/12/07 08:00:22 running test #212 IBM VPD BIOS Search
10/12/07 08:00:23 running test #213 IBM VPD BIOS Interrupt
10/12/07 08:00:23 test #215 Ibm Eeprom disabled
10/12/07 08:00:23 running test #13 System Manufacturer
10/12/07 08:00:23 Test_SysMfr: Running test
10/12/07 08:00:23 Test_SysMfr: Filling in from SMBIOS
10/12/07 08:00:23 Test_SysMfr: SMBIOS serial is 9M2FLB1
10/12/07 08:00:23 System Mfr: Dell
10/12/07 08:00:23 test #606 Compaq Manageable Objects Identification disabled
10/12/07 08:00:23 test #607 Compaq EISA disabled
10/12/07 08:00:23 test #608 Compaq System Board Revision disabled
10/12/07 08:00:23 test #208 Compaq System Name disabled
10/12/07 08:00:23 test #605 Compaq SIT disabled
10/12/07 08:00:23 test #624 Compaq SN/Asset disabled
10/12/07 08:00:23 test #625 Compaq SN/Asset for NT disabled
10/12/07 08:00:23 test #202 HP ID Byte disabled
10/12/07 08:00:23 test #218 Dell System - Copyright disabled
10/12/07 08:00:23 test #214 Dell System Name from XBIOS disabled
10/12/07 08:00:23 running test #217 Dell System - Legacy
10/12/07 08:00:23 running test #10 System Information
10/12/07 08:00:23 running test #9 ROM Release Date
10/12/07 08:00:23 test #621 System Board disabled
10/12/07 08:00:23 running test #626 Docking Station Recognition
10/12/07 08:00:23 running test #619 System Fingerprint
10/12/07 08:00:23 test #600 IBM System Recognition disabled
10/12/07 08:00:23 test #601 Compaq System Recognition disabled
10/12/07 08:00:23 test #603 HP System Recognition disabled
10/12/07 08:00:23 running test #602 Dell System Recognition
10/12/07 08:00:23 test #604 Other System Recognition disabled
10/12/07 08:00:23 test #622 Default System Recognition disabled
10/12/07 08:00:23 running test #618 Field Recognized System
10/12/07 08:00:23 running test #699 System Post Process
10/12/07 08:00:23 running test #110 "On Lan"
10/12/07 08:00:23 running test #17 MIB Discovery
10/12/07 08:00:23 mib: if count: 3
10/12/07 08:00:23 mib 0: <MS TCP Loopback interface> <127.0.0.1> <255.0.0.0> <000000000000>
10/12/07 08:00:23 mib 1: <Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport> <0.0.0.0> <0.0.0.0> <0015C5464395>
10/12/07 08:00:23 mib 2: <Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport> <10.202.2.176> <255.255.255.0> <001302D56C54>
10/12/07 08:00:23 test #18 IP Address disabled
10/12/07 08:00:23 test #129 NetBIOS disabled
10/12/07 08:00:23 running test #115 NetWare Information
10/12/07 08:00:23 test #116 NT Server disabled
10/12/07 08:00:23 test #614 Video ROM disabled
10/12/07 08:00:23 test #3 CMOS disabled
10/12/07 08:00:23 test #704 VESA EDID Monitor Discovery disabled
10/12/07 08:00:23 test #705 SMART Drive Discovery disabled
10/12/07 08:00:23 test #706 Registry Drive disabled
10/12/07 08:00:23 test #707 SCSI Drives disabled
10/12/07 08:00:23 test #709 Registry Adapter Cards for NT disabled
10/12/07 08:00:23 test #901 Drive Manufacturer Reconciliation disabled
10/12/07 08:00:23 test #7 BIOS disabled
10/12/07 08:00:23 test #60 Parallel Port disabled
10/12/07 08:00:23 test #61 Serial Port disabled
10/12/07 08:00:23 test #627 USB Port Recognition disabled
10/12/07 08:00:23 test #711 Installed HotFix Discovery disabled
10/12/07 08:00:23 test #623 Network Driver Recognition disabled
10/12/07 08:00:23 test #612 LAN Card Recognition disabled
10/12/07 08:00:23 test #700 Sound Card Recognition disabled
10/12/07 08:00:23 test #701 Video Card Recognition disabled
10/12/07 08:00:23 test #702 SCSI Adapter Recognition disabled
10/12/07 08:00:23 test #703 Monitor Recognition disabled
10/12/07 08:00:23 test #455 Physical Drive Recognition disabled
10/12/07 08:00:23 test #40 Diskette disabled
10/12/07 08:00:23 test #188 CD/DVD-ROM Recognition disabled
10/12/07 08:00:23 test #708 Removable Drive Recognition disabled
10/12/07 08:00:23 test #51 Printer disabled
10/12/07 08:00:23 test #490 Device Resources NT disabled
10/12/07 08:00:23 test #491 Device Resources 95 disabled
10/12/07 08:00:23 test #492 Device Resources Recognition disabled
10/12/07 08:00:23 test #200 VMware VM Info disabled
10/12/07 08:00:23 test #204 VirtualPC VM Info disabled
10/12/07 08:00:23 test #611 Software Scan disabled
10/12/07 08:00:23 running test #640 Username
10/12/07 08:00:23 ttUser: Primary Netware
10/12/07 08:00:23 ttUser: NwUser =
10/12/07 08:00:23 ttUser: NtUser =
10/12/07 08:00:23 ttUser: GetUserName = SYSTEM
10/12/07 08:00:23 Username:
10/12/07 08:00:23 test #900 Workstation disabled
10/12/07 08:00:23 test #650 Servers disabled
10/12/07 08:00:23 test #665 Battery disabled
10/12/07 08:00:23 test #666 Battery Recognition disabled
10/12/07 08:00:23 exiting ReaperTestList::ExecAllTests()
10/12/07 08:00:23 Test_SystemPostProcess: s/n from system comp: 9M2FLB1



Thanks,
Rodd