Hi there. My organization purchased BrightStor ARCServe Backup 11.5
(SP2) for Linux with the understanding that we would be able to use this
product to backup our OES Linux server (OES 1 SP2, SLES 9). Of course,
this would include backing up eDirectory.

I'm working with CA support right now, but it looks like the support
engineeer (who hadn't heard of eDirectory before I explained what it
was) thinks that it's not possible to backup eDirectory with ARCserve.

Can this be true?

Thanks in advance for your time.