Up until 1 week ago I had no real issues backing up servers with Arcserve.
But Arcserve was very time consuming and very picky.

We purchased Commvault to replace Acrserve, and just installed commvault.

Commvault had issues seeing GroupWise. So per commvault I updated the
tsafsgw.nlm from v6.05.05 to v6.05.07.

Also per commvault I changed the load order of GroupWise and the
tsafsgw.nlm.
The TSAFSGW now loads before GroupWise.

While this allowed CommVault to see the Groupwise database. It also
abends the server while backing up the server everytime. CommVaults me to
further update tsafsgw.nlm to v7.00.02 (beta).


Here is part of the abend log:
***
************************************************** *******
Novell Open Enterprise Server, NetWare 6.5
PVER: 6.50.07

Server TWFS02 halted Tuesday, December 4, 2007 6:15:43.565 pm
Abend 1 on P00: Server-5.70.07: Page Fault Processor Exception (Error code
00000000)

Registers:
CS = 0008 DS = 0023 ES = 0023 FS = 0023 GS = 0023 SS = 0010
EAX = 00000020 EBX = 00000000 ECX = 797FDA51 EDX = 00000033
ESI = 797FDA51 EDI = 00000000 EBP = 7C59B988 ESP = 7C59B924
EIP = 7C5B2AAF FLAGS = 00010246
7C5B2AAF 8B7F09 MOV EDI, [EDI+09]=?
EIP in TSAFSGW.NLM at code start +00002AAFh
Access Location: 0x00000009

The violation occurred while processing the following instruction:
7C5B2AAF 8B7F09 MOV EDI, [EDI+09]
7C5B2AB2 85FF TEST EDI, EDI
7C5B2AB4 750A JNZ 7C5B2AC0
7C5B2AB6 BBB1FFFDFF MOV EBX, FFFDFFB1
7C5B2ABB E99E010000 JMP 7C5B2C5E
7C5B2AC0 837D1400 CMP [EBP+14], 00000000
7C5B2AC4 7420 JZ 7C5B2AE6
7C5B2AC6 8B45A8 MOV EAX, [EBP-58]
7C5B2AC9 0508000000 ADD EAX, 00000008
7C5B2ACE 50 PUSH EAX



Running process: CVGWDBScanMain 1 Process
Thread Owned by NLM: GWDBSCAN.NLM
Stack pointer: 7C59C5F4
OS Stack limit: 7C595000
Scheduling priority: 67371008
Wait state: 5050100 Delayed
Stack: --7983F303 ?
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--797FDA40 ?
--77D004C0 ?
--00000002 (LOADER.NLM|KernelAddressSpace+2)
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--77E62660 ?
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--FFFFFFFE ?
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--000E0000 ?
--797FDA51 ?
--76BB3FC0 ?
--8DAD41A0 ?
--996199A0 ?
002362F9 (SERVER.NLM|CValidateMappedAddress+11)
--996199A0 ?
--00000001 (LOADER.NLM|KernelAddressSpace+1)
-91D824E5 (GWDBSCAN.NLM|?g_scanApp__3VCGWDBScanApp__A+0)
--00000383 (LOADER.NLM|KernelAddressSpace+383)
--9D5F2A08 (SMDR.NLM|NWGlobalSMDR+ECA4)
--7C59B9B0 ?
7C5B27F6 (TSAFSGW.NLM|(Code Start)+27F6)
--77E62660 ?
--797FDA40 ?
--7983F2C1 ?
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--7C59BE34 ?
--7983F303 ?
--7983F307 ?
--7C59BE14 ?
978E2016 (SMDR.NLM|NWSMTSScanDataSetBegin+CC)
--77E62660 ?
--797FDA40 ?
--7983F2C1 ?
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--7C59BE34 ?
--7983F303 ?
--7983F307 ?
-91D82D61 (GWDBSCAN.NLM|??_7CGWDBScanData__6B_+8)
--76AB9EE0 ?
9E658EEB
(CVSMS.NLM|?BeginScan_CCVSMS__AAEHPADPAKW4CVSMS_AC TION___Z+21B)
--00000001 (LOADER.NLM|KernelAddressSpace+1)
--797FDA40 ?
--7983F2C1 ?
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--7C59BE34 ?
--7983F303 ?
--7983F307 ?
--7983F080 ?
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--00000000 (LOADER.NLM|KernelAddressSpace+0)
--0101CCCC ?
--797FDA40 ?
--CCCCCCCC ?
--4D445B33 ?
--494C5D53 ?
--30303042 ?
--CC003A31 ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?

Additional Information:
The CPU encountered a problem executing code in TSAFSGW.NLM. The
problem may be in that module or in data passed to that module by a
process owned by GWDBSCAN.NLM.

***

the TSAFSGW load ncf:
Load TSAFSGW /home-gwmail:GrpWiseTWI_USA /home-gwmail:GrpWisePO_CHI

The server is a Netware 6.5 sp7, clustered.
Groupwise is 6.5.4.

Any help is appreciated.
Phil j