While trying to troubleshoot a couple of workstations that will not scan, I am using the Collection Client Diagnostic to troubleshoot the problem. In a couple of cases I receive the error message "Field Application Failure Detected". Right after that OnCollector, OnCEdit and OnUmxlator all terminate. I've searched several places for this error, but have found nothing.

I've also tried uninstalling and re-installing the client, but same result. Client is version 7.00.0045.

Any suggestions?


Here is the output from the Collection Client Diagnostic:

12/12/07 19:21:24 OnNewOptions: entering diagnostic mode
12/12/07 19:21:26 Usage Monitor started.
12/12/07 19:21:42 Sending ScanWorkstation (FC14A641-BEE6-453D-AA6E-668380081458)
12/12/07 19:21:43 Sent ScanWorkstation request.
12/12/07 19:21:48 OnRunFieldApp - c:1, e:0, smst:0, xmlt:0, ut:1
12/12/07 19:21:48 OnRunFieldApp - WIF: BF9AEFDF-3F76-4F9C-92F3-474D8092C2E1.wif
12/12/07 19:21:48 OnRunFieldApp - FEC: fec.kb
12/12/07 19:21:48 SetFileSecurity for \\.\C:\Program Files\Novell\ZENworks\Asset Management\bin\InboxCC
12/12/07 19:21:48 SetFileSecurity for \\.\C:\Program Files\Novell\ZENworks\Asset Management\bin\InboxCC\BF9AEFDF-3F76-4F9C-92F3-474D8092C2E1.wif
12/12/07 19:21:48 Copying FEC.KB
12/12/07 19:21:48 Changing to Normal Scan Mode
12/12/07 19:21:48 C:\Program Files\Novell\ZENworks\Asset Management\bin\InboxCC\BF9AEFDF-3F76-4F9C-92F3-474D8092C2E1.wif
12/12/07 19:21:48 Client is running as a service
12/12/07 19:21:48 InstallDeviceDriver - Inst:1 Run:1 Repl:0
12/12/07 19:21:48 RunNextApp, NextApp = 1
12/12/07 19:21:48 Running Collector
12/12/07 19:21:49 ExecAllTests Done OK.
12/12/07 19:21:49 ReadWifRecon Starting.
12/12/07 19:21:49 Open process token succeeded, got the user token to run under
12/12/07 19:21:49 Running as a a service, have token, will launch colw32 as user
12/12/07 19:21:49 ReadWifRecon Done OK.
12/12/07 19:21:49 Reconcile Starting.
12/12/07 19:22:05 Reconcile Done OK.
12/12/07 19:22:05 FillInDataObjects Starting.
12/12/07 19:22:06 FillInDataObjects Done OK.
12/12/07 19:22:06 WriteWif Starting.
12/12/07 19:22:06 WriteWif Done OK.
12/12/07 19:22:12 Field application failure detected.
12/12/07 19:22:13 CLaunchHandler::OnCollectorTerminating
12/12/07 19:22:13 CLaunchHandler::OnCEditTerminating
12/12/07 19:22:13 CClientLaunchHandler::OnUmxlatorTerminating
12/12/07 19:22:13 Changing to Idle Mode