We have just started to use ZAM. We have it importing all our Mac and
Widows machines perfectly.

However I have noticed the New Dells we have just set up, fail to import a
serial number. Does anyone know why they are not importing these details?
Do we need to add these manually or is their another option?

Also, how do I add different departments etc?

Thanks for your help. The product looks great. Just need to learn how to
use it! Been a year since I did the course work......