I'm having an odd issue here when someone tried to print multiple copies
of a print job.

(example, for 3 copies)
if they go to file-> print, and print a single copy 3 times, they get
three copies
If they go to file -> Print -> Print 3 copies, they only get one copy.

I wnet into iManager, "Manager Printer" -> Configuration -> Defaults(Legacy)
Copies is set to 1, and Max copies is set to 255

Is there anywhere Else I can look to find a "Number of copies" restriction?

Thank you