I'm trying to get ZfH 7 SP1 working with BlackBerry support and am running into an issue with MAPI mail login. The documentation is not too clear on the requirements, and I've exhausted the Knowledgebase....I hope to get some help here.

The MAPI profile for Exchange has been created...and I can log into the account with Outlook (on the ZfH server)...but the ZENworks for Handhelds Server can't connect. What I find strange is when I selected the Mail Profile during the ZfH installation it didn't ask me for a password to use. I'm assuming that's what is failing. Can a password be set for this?

This is the message in ConsoleOne / ZfHService / Events:

Error: APP-12 Application Message (1 of 4)
January 16, 2008 5:44:03 PM
The service is unable to communicate with the mail system.
The service will try to re-establish communications
periodically. This condition can occur for a number of reasons:
- The settings configured during installation are
incorrect or have become invalid.
- The mail system or network is down or inaccessible.
- The service user account is not properly configured.
Check any other linked errors to attempt to determine the cause.
If necessary, reconfigure the service communication settings
with ZENworks Handheld Management. If the mail system was
temporarily unavailable you may simply ignore this message.

Error: MSGQ-18 Message Queue Message (2 of 4)
January 16, 2008 5:44:03 PM
A mail communications related error has occurred.
An error has occurred which is forcing the shutdown of mail
communications. More information about the cause of the error
should be linked to this error.

Error: MAIL-63 Mail Session Message (3 of 4)
January 16, 2008 5:44:03 PM
An error has occurred when trying to open the MAPI Message Store
<Mailbox - Blackberry Management>.
The Message Store is the storage where outgoing mail is
submitted to and incoming mail is read from.
Verify that you are able to open your normal mail program
successfully using the currently configured profile. Verify the
MAPI profile is configured correctly.

Alternatively, this may be indicative of an underlying MAPI
subsystem problem. Shutting down and re-starting your system may
resolve the problem.

Error: MAIL-50 Mail Session Message (4 of 4)
January 16, 2008 5:44:03 PM
System Error Code: 2147746077(0x8004011d)
A MAPI subsystem error has occurred.
Error String: <The Microsoft Exchange Server computer is not


To be on the safe side I set the mail password to be the same as the ZfH Service user....but it made no difference.

Any help would be much appreciated!