I just found the following in the readme for ZCM 10.0.2 under known issues.

On 64-bit Windows 2003 Server SP2, the update downloads, but the bundling of the update fails to occur.

Workaround: None.

My ZCM install is on x64 windows. Does this mean I cannot upgrade to the version to fix some of the bugs I am suffering from? Are Novell just saying tough luck its not for you???

Any help greatly appreciated.