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Thread: LPR Communication Failed error: 36

  1. #1
    Thomas M. NNTP User

    LPR Communication Failed error: 36

    We have an HP 5550 that is showing the following error:

    LPR Communication Failed: Initial connection test at bind time failed,
    error: 36
    Can Not Ping Printer: Last good ping: never
    SNMP Communication Failed:

    The printer seems to work fine. Nonetheless, I would like to try resolving
    this issue in case it is a symptom of an as yet undiscovered problem.
    Unfortunately, I have not been able to find anything on this error. I've
    solved other "LPR Communication Failed" errors in the past, but I've never
    seen this particular error.

    Any help that you can offer will be greatly appreciated.

    --Tom



  2. #2
    Join Date
    Aug 2007
    Location
    Luxembourg
    Posts
    5,142

    Re: LPR Communication Failed error: 36

    The message claims that the server can't ping the printer. Have you tried
    manually pinging the printer from the server?

    --
    Marcel Cox
    Discover the new Novell forums at http://forums.novell.com

  3. #3
    Thomas M. NNTP User

    Re: LPR Communication Failed error: 36

    I don't have access to the server. The server-side stuff is handled by
    another group so I will need to work with one of them to see if it can be
    pinged from the server. I am able to ping the IP address of the printer
    from my workstation.

    --Tom

    "Marcel Cox" <cimetmc@myrealbox.com> wrote in message
    news:fobnp9$pfg$1@linux.cie.etat.lu...
    > The message claims that the server can't ping the printer. Have you tried
    > manually pinging the printer from the server?
    >
    > --
    > Marcel Cox
    > Discover the new Novell forums at http://forums.novell.com




  4. #4
    Join Date
    Aug 2007
    Location
    Luxembourg
    Posts
    5,142

    Re: LPR Communication Failed error: 36

    Thomas M. wrote:

    >The server-side stuff is handled by another group


    Well, in that case, troubleshooting a communication error between the
    server and the printer is kind of hard. You really need to work together
    with the server people to fix this problem.

    --
    Marcel Cox (Sysop)
    Discover the new Novell forums at http://forums.novell.com

  5. #5
    Thomas M. NNTP User

    Re: LPR Communication Failed error: 36

    Which is what I said in my last message. ;-)

    I talked to one of the server guys and they are unable to ping the printer
    from any server. There is no special security setup on the printer in
    iPrint.

    The printer is currently using the HP 5550 PCL 6 driver. We have found that
    in general the "50 series" drivers are less reliable than the "00 series"
    drivers. For example, we have more problems with 5550 drivers than with
    5500 drivers, and the same holds true for 4250 vs. 4200, 4050 vs. 4000, etc.
    We have also found that the PCL 6 drivers seems to be more problematic than
    the PCL 5e drivers. So maybe a change in drivers will solve the problem.

    At any rate, I do have server guy look at it now. If he can't find the
    problem, maybe we'll just blow away the printer in iPrint and rebuild it
    from scratch.

    --Tom

    "Marcel Cox" <cimetmc@myrealbox.com> wrote in message
    news:7znqj.30394$k06.30219@kovat.provo.novell.com. ..
    > Thomas M. wrote:
    >
    >>The server-side stuff is handled by another group

    >
    > Well, in that case, troubleshooting a communication error between the
    > server and the printer is kind of hard. You really need to work together
    > with the server people to fix this problem.
    >
    > --
    > Marcel Cox (Sysop)
    > Discover the new Novell forums at http://forums.novell.com




  6. #6
    Thomas M. NNTP User

    Re: LPR Communication Failed error: 36

    Okay, seconds after hitting the Send button on the last message, it occurred
    to me that drivers are probably not the issue when it comes to
    communications problems with the server, but I'm not really sure how that
    all works in iPrint so I guess it's something that I can check out with our
    server guys.

    I am also thinking that maybe a needed communications protocol on the
    printer got turned off when the printer was initially setup. I'm going to
    check out that possibility as well. I'm also going to check the printer
    firmware because outdated firmware has bitten us in the back side in the
    past.

    --Tom

    "Thomas M." <NoEmailReplies@Please.com> wrote in message
    news:xXqqj.30577$k06.6630@kovat.provo.novell.com.. .
    > Which is what I said in my last message. ;-)
    >
    > I talked to one of the server guys and they are unable to ping the printer
    > from any server. There is no special security setup on the printer in
    > iPrint.
    >
    > The printer is currently using the HP 5550 PCL 6 driver. We have found
    > that in general the "50 series" drivers are less reliable than the "00
    > series" drivers. For example, we have more problems with 5550 drivers
    > than with 5500 drivers, and the same holds true for 4250 vs. 4200, 4050
    > vs. 4000, etc. We have also found that the PCL 6 drivers seems to be more
    > problematic than the PCL 5e drivers. So maybe a change in drivers will
    > solve the problem.
    >
    > At any rate, I do have server guy look at it now. If he can't find the
    > problem, maybe we'll just blow away the printer in iPrint and rebuild it
    > from scratch.
    >
    > --Tom
    >
    > "Marcel Cox" <cimetmc@myrealbox.com> wrote in message
    > news:7znqj.30394$k06.30219@kovat.provo.novell.com. ..
    >> Thomas M. wrote:
    >>
    >>>The server-side stuff is handled by another group

    >>
    >> Well, in that case, troubleshooting a communication error between the
    >> server and the printer is kind of hard. You really need to work together
    >> with the server people to fix this problem.
    >>
    >> --
    >> Marcel Cox (Sysop)
    >> Discover the new Novell forums at http://forums.novell.com

    >
    >




  7. #7
    Join Date
    Feb 2008
    Posts
    8

    Re: LPR Communication Failed error: 36

    You're correct thinking that the drivers are not the immediate problem. The print manager, ndpsm, needs to be able to talk to the printer, I believe using regular LPR comms. If you can't even ping it, something pretty fundamental is wrong. Wrong IP, bad jack, firewall settings, wrong VLAN, bad NIC in printer, DHCP entries. Lots of things.
    Once that's fixed, then you can worry about the driver getting delivered to the workstation, and it's ability to present a properly defined data stream to the printer that puts the ink in the right spots.

  8. #8
    Thomas M. NNTP User

    Re: LPR Communication Failed error: 36

    I did do the firmware update and I checked the communication protocols on
    the printer to make sure that the right ones are enabled, but as I suspected
    that did not fix the problem. I also checked the NIC and it is set to run
    at 100 full.

    I am now thinking more along the lines of a possible problem with the
    physical printer hardware. Although the printer is currently working, the
    more I have dug into this issue the more I've learned from the users that
    there have always been issues with the printer--it's slow, it will only
    print one copy at a time, etc. That kind of points to maybe the NIC
    operating intermittently, or maybe the network jack is having a problem.

    --Tom

    "wdlarg01" <wdlarg01@no-mx.forums.novell.com> wrote in message
    news:wdlarg01.34euq0@no-mx.forums.novell.com...
    >
    > You're correct thinking that the drivers are not the immediate problem.
    > The print manager, ndpsm, needs to be able to talk to the printer, I
    > believe using regular LPR comms. If you can't even ping it, something
    > pretty fundamental is wrong. Wrong IP, bad jack, firewall settings,
    > wrong VLAN, bad NIC in printer, DHCP entries. Lots of things.
    > Once that's fixed, then you can worry about the driver getting
    > delivered to the workstation, and it's ability to present a properly
    > defined data stream to the printer that puts the ink in the right
    > spots.
    >
    >
    > --
    > wdlarg01
    > ------------------------------------------------------------------------
    > wdlarg01's Profile: http://forums.novell.com/member.php?userid=4180
    > View this thread: http://forums.novell.com/showthread.php?t=310782
    >




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