Followed the exact same procedure I have done a hundred times, but I ran
into a brick wall.

I got an error message while it was trying to convert.

Moved the External Entity from GWExternal to the desired context, in this
case WIC

Once in there I right click on the user, click on GroupWise Utilities,
GW/eDirectory Association, Convert External Entity to User

Got an error during the process

Now the icon still shows an External Entity icon not the red User icon in

If I double click to access the properties I get

The GroupWise information for this object does not exist. A possible cause
is that replication is still in progress

She can still access her GroupWise account, but I am not sure what to do
next to fix whatever I've done.

Any suggestions? I ran a GWCheck on her User account and it didn't find any