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Thread: Remote Control Sluggish

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  1. #1
    JS NNTP User

    Remote Control Sluggish

    Hi,

    The ZCM remote control seems to be slower or more sluggish compare to
    Zenworks 7. I noticed there's quite a bit of delay when remote controlling a
    machine, even on a LAN.
    Is there a way to optimize the remote control for ZCM?

    thanks



  2. #2
    KittyNoLegs NNTP User

    Re: Remote Control Sluggish

    In article <56xBj.326$9J3.303@kovat.provo.novell.com>, jsap@excite.com
    says...
    > Hi,
    >
    > The ZCM remote control seems to be slower or more sluggish compare to
    > Zenworks 7. I noticed there's quite a bit of delay when remote controlling a
    > machine, even on a LAN.
    > Is there a way to optimize the remote control for ZCM?
    >
    > thanks
    >
    >
    >


    Not yet. It is what it is. I would request that you submit an SR
    though as Novell is unable to reproduce "slowness" or "sluggishness"
    with ZCM compared to ZEN 7.

    Even though quite a few of us mentioned this to Novell.


  3. #3
    Craig Wilson NNTP User

    Re: Remote Control Sluggish

    You can also try opening an SR

    LAN Traces, etc... can be quite useful in trying to NAL down performance
    issues.
    If Novell can't "DUPE" it, then simply saying make it faster will not help
    if they can't see any slowness.

    --
    Craig Wilson - MCNE, MCSE, CCNA
    Novell Support Forums Volunteer Sysop

    Novell does not officially monitor these forums.

    Suggestions/Opinions/Statements made by me are solely my own.
    These thoughts may not be shared by either Novell or any rational human.

    "KittyNoLegs" <kittnolegs@gmail.com> wrote in message
    news:MPG.224219fa41d6119d989d4b@forums.novell.com. ..
    > In article <56xBj.326$9J3.303@kovat.provo.novell.com>, jsap@excite.com
    > says...
    >> Hi,
    >>
    >> The ZCM remote control seems to be slower or more sluggish compare to
    >> Zenworks 7. I noticed there's quite a bit of delay when remote
    >> controlling a
    >> machine, even on a LAN.
    >> Is there a way to optimize the remote control for ZCM?
    >>
    >> thanks
    >>
    >>
    >>

    >
    > Not yet. It is what it is. I would request that you submit an SR
    > though as Novell is unable to reproduce "slowness" or "sluggishness"
    > with ZCM compared to ZEN 7.
    >
    > Even though quite a few of us mentioned this to Novell.
    >




  4. #4
    KittyNoLegs NNTP User

    Re: Remote Control Sluggish

    In article <FJYBj.907$9J3.508@kovat.provo.novell.com>,
    craig_d_wilson@yahoo.com says...
    > You can also try opening an SR
    >
    > LAN Traces, etc... can be quite useful in trying to NAL down performance
    > issues.
    > If Novell can't "DUPE" it, then simply saying make it faster will not help
    > if they can't see any slowness.
    >
    >


    Been there, done that.

    Something about the traffic being encrypted means they were unable to
    figure anything on the LAN trace.

    :(

    I did take camtasia "movies" to show them but I don't think they ever
    looked at them.

  5. #5
    Craig Wilson NNTP User

    Re: Remote Control Sluggish

    Part of the issue may be the fact that Novell does not write all of the RC
    code but rather provides some authentication tie-ins to allow for greater
    security.
    However, if you want to give me your SR#, I may be able to ask one of my
    friends who works for Novell to take a peek at your SR to just get an idea.

    You can mail it to craig_d_wilson at Yahoo dot Com

    --
    Craig Wilson - MCNE, MCSE, CCNA
    Novell Support Forums Volunteer Sysop

    Novell does not officially monitor these forums.

    Suggestions/Opinions/Statements made by me are solely my own.
    These thoughts may not be shared by either Novell or any rational human.

    "KittyNoLegs" <kittnolegs@gmail.com> wrote in message
    news:MPG.2242f63cd8d43128989d4d@forums.novell.com. ..
    > In article <FJYBj.907$9J3.508@kovat.provo.novell.com>,
    > craig_d_wilson@yahoo.com says...
    >> You can also try opening an SR
    >>
    >> LAN Traces, etc... can be quite useful in trying to NAL down performance
    >> issues.
    >> If Novell can't "DUPE" it, then simply saying make it faster will not
    >> help
    >> if they can't see any slowness.
    >>
    >>

    >
    > Been there, done that.
    >
    > Something about the traffic being encrypted means they were unable to
    > figure anything on the LAN trace.
    >
    > :(
    >
    > I did take camtasia "movies" to show them but I don't think they ever
    > looked at them.




  6. #6
    KittyNoLegs NNTP User

    Re: Remote Control Sluggish

    In article <%AaCj.1065$9J3.334@kovat.provo.novell.com>,
    craig_d_wilson@yahoo.com says...
    > Part of the issue may be the fact that Novell does not write all of the RC
    > code but rather provides some authentication tie-ins to allow for greater
    > security.
    > However, if you want to give me your SR#, I may be able to ask one of my
    > friends who works for Novell to take a peek at your SR to just get an idea.
    >
    > You can mail it to craig_d_wilson at Yahoo dot Com
    >
    >


    Good news. At Brainshare, talked to one of the developers and they now
    have duped it and will be looking at some code.

  7. #7
    Craig Wilson NNTP User

    Re: Remote Control Sluggish

    Good News!
    Getting it Duped is usually that largest part of the battle,


    --
    Craig Wilson - MCNE, MCSE, CCNA
    Novell Support Forums Volunteer Sysop

    Novell does not officially monitor these forums.

    Suggestions/Opinions/Statements made by me are solely my own.
    These thoughts may not be shared by either Novell or any rational human.

    "KittyNoLegs" <kittnolegs@gmail.com> wrote in message
    news:MPG.225190095b343d26989d4e@forums.novell.com. ..
    > In article <%AaCj.1065$9J3.334@kovat.provo.novell.com>,
    > craig_d_wilson@yahoo.com says...
    >> Part of the issue may be the fact that Novell does not write all of the
    >> RC
    >> code but rather provides some authentication tie-ins to allow for greater
    >> security.
    >> However, if you want to give me your SR#, I may be able to ask one of my
    >> friends who works for Novell to take a peek at your SR to just get an
    >> idea.
    >>
    >> You can mail it to craig_d_wilson at Yahoo dot Com
    >>
    >>

    >
    > Good news. At Brainshare, talked to one of the developers and they now
    > have duped it and will be looking at some code.




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