I am only having trouble with one user who has a Samsung Blackjack. They were working fine until this last weekend. Now, device will not sync. I deleted and re-installed the software. It starts to sync and receives a full screen of the following error message...

Cannot find library 12 for message xxxxxx
Cannot find library 12 for message xxxxxx
Cannot find library 12 for message xxxxxx
Cannot find library 12 for message xxxxxx
Cannot find library 12 for message xxxxxx
Cannot find library 12 for message xxxxxx

Any ideas?