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Thread: Zenworks 10 (ZCM10) and SLES1-SP1 with OES2

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  1. #1
    Latiron NNTP User

    Zenworks 10 (ZCM10) and SLES1-SP1 with OES2

    Ok, new item... SLES10SP1 with OES2 installed and then ZCM 10.0.1
    installed. Everything went great, excpet because OES2 was installed, ZCM
    will not load on the defaults ports 80 and 443. So, we chose 81 and 444.
    Well, we have no issues. All is working good, ZCM server is up, imaging is
    working, ploicies are working, device mgmt and remote mgmt is working, and
    we even have an NSS volume to store our images on.
    So what's the need you ask, well we have time restrictions in place from
    12am to 2am for doing maintenance and backup stuff. Well, once the ZCM
    agent is install on a PC and DLU policies are pushed out and a user logs in,
    they are good. But if they logout or restart and try and log back in, they
    get a time restrictions dialog box come up. And this is at 8:15 in the AM.
    Well, come to find out, after several long hours of Forums browsing, that
    this is a know issue, and is the 2nd on the list of fixes in the ZCM 10.0.2
    update. Well, here's where our next big issue comes in that we need help
    with. Because we are not using the standard ports 80 and 443 for ZCM, the
    internal Update program for ZCM will not let us download and get the update.
    So, we tried doing the manual install, which is not great by any means, and
    we edited xml files to point at the right ports, and the best we get is that
    it looks like it's now trying to download the update, but it just sits there
    with Zero progress.
    So, does anyone have ZCM running on a SLES10SP1 OES2 server? If so, how
    did you setup your install? Does anyone know where the zenworks files are
    that we could change that have the port info in them? We thought about just
    changing ZCM to point to ports 80 and 443 and then let OES2 stuff point to
    another port. But, I can not locate the ZCM files to do this change. Any
    help is MUCH appreciated. This is an ASAP need as we were supposed to be
    deploying these in mass next week. Thanks.

    Matt

    Matthew Pierce
    Lead MicroComputer/Lan Administrator
    Infomation Management Service - Physical Plant

    Texas A&M University
    mapierce@tamu.edu
    http://ppweb.tamu.edu

    Welcome to Aggieland

  2. #2
    Join Date
    Sep 2007
    Location
    High Wycombe, Buckinghamshire, England
    Posts
    11,841

    Re: Zenworks 10 (ZCM10) and SLES1-SP1 with OES2

    Matt,

    don't forget you have the option to do a manual, local install of System Update 1 - http://www.novell.com/support/search...200%2059017546
    and here's how to troubleshoot the process http://www.novell.com/support/search...200%2059017546

    --

    Shaun Pond



  3. #3
    Latiron NNTP User

    Re: Zenworks 10 (ZCM10) and SLES1-SP1 with OES2

    Shaun,
    We've already seen these. Thanks for the links tho. We were finally able
    to get it working. Doing the refresh was a bit out of sorts, since refresh
    seems to be everywhere, and it took a while to figure out what is meant in
    the refresh <device> on the left side of the screen under the choices. That
    finally helped the server to start the update process. But, there are no
    indicators whatsoever that show the progress status. And it takes quite a
    bit of time. And, it didn't take full effect until we restarted the server.
    Again, better documentation is needed. Also, what's the deal with the
    Agent for the desktops? It took a bit of time to get these updated as well.
    Since we had to uninstall ZCM and reinstall, I had no policies or devices
    left, so I uninstalled the ZCM agents from the PC's, cleaned the registry
    and cleared the image safe data with ZISWIN. Once it looked like the server
    was done updating, again, we had no way to tell except the version.txt file
    showed up, and that was the only thing in the TID that told us anything
    about seeing if it had been updated. Not good. We downloaded what we
    thought was a new Desktop Agent, and installed it. Well, once install it
    still looked like 10.0.1. Then after about 5 mins or so, we got a popup
    wanting to restart the PC due to some changes that were made. Doesnt say
    who made the changes or what app did this, just that they were made and ok
    or cancel the restart. If you click cancel, then the agent says you decided
    to cancel, and this is how you find out it's the ZCM agent. Again, need
    more info on these popups. Anyhow, everything looks like it's working. I
    got all my policies back up and tested with a couple different users levels
    and PC's. We shall see come Monday if the DLU time restriction issue has
    indeed been fixed. Thanks again for the help, and please speak to someone
    on the ZCM team, Jason or someone who does documentation, and let them know
    that it needs to be done better. As always, a good product that could be
    better if Novell took it's time making sure it was right and documented well
    before releasing it. People will scream and yell for the product to be
    released, but a well finished product is worth the wait. I know, I've been
    a Novell customer a long while now, and with Zenworks since ZENworks 2
    Startup Kit. Thanks again Shaun. Have a great BrainShare. Wish I could
    have gone this year, but a couple buddies of mine from my former department
    will be there, so say "Howdy" to any Texas A&M University folks that stop
    by.

    Matt

    Matthew Pierce
    Lead MicroComputer/Lan Administrator
    Infomation Management Service - Physical Plant

    Texas A&M University
    mapierce@tamu.edu
    http://ppweb.tamu.edu

    Welcome to Aggieland

  4. #4
    Join Date
    Sep 2007
    Location
    High Wycombe, Buckinghamshire, England
    Posts
    11,841

    Re: Zenworks 10 (ZCM10) and SLES1-SP1 with OES2

    Matt,

    one of the jobs I've taken on is to review all the ZCM documentation:
    this is going to take a while... happy to take any suggestions

    --

    Shaun Pond



  5. #5
    Join Date
    Dec 2007
    Posts
    185

    Re: Zenworks 10 (ZCM10) and SLES1-SP1 with OES2

    Latiron,

    I have a SLES 10 SP1 box with OES2 and ZCM 10.0.1.0 (I think I put the .1 in the right place).

    I had an issue [in my test environment] with the conflicting port 80 too. But I took a different approach.

    When we moved into our production environment I installed SLES 10 SP1, without any web server. Then I installed ZCM. ZCM's web server grabbed port 80 and 443.

    Then a few weeks went by, and a Samba/CIFS connection just didn't work out for us. I then loaded the NCP modules. I didn't load anything fancy like iPrint... just NCP and any NCP dependencies.

    At this stage in your deployment it is realistic to attempt to change ZCMs ports back to the default values? If so, it might make life easier in the future.

    If you really need to run OES services on you ZCM box it might work better if you bind another IP to the NIC and separate the OES services from the ZCM ones.

    -Matt

  6. #6
    Join Date
    Mar 2008
    Posts
    25

    Re: Zenworks 10 (ZCM10) and SLES1-SP1 with OES2

    I got it working on SLES 10 SP1 with OES2. I read somewhere that someone (instructor) suggested turning off the web service before the install. iManager and the welcome page still works after install. I have one server inwhich the install went fine, but zcc says page not found.
    ES

  7. #7
    Join Date
    Apr 2008
    Location
    Georgia
    Posts
    23

    Re: Zenworks 10 (ZCM10) and SLES1-SP1 with OES2

    I shutdown web services and used default ports, but not sure if imanager, etc are still working.

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