I cannot get authenticated to the Management Zone. I sign into Active Directory with no problem, but I then get the Zenworks login screen, which will not accept my username and password. The active directory is a user source and is connected ok


Casaauthtoken.log attached

ZENLGN.LOG:


[ZENLGN-37C-3A8] Log file opened - 20MAR2008 11:42:51.203 - max log size 0KB (0x00000000KB, 0MB)

ZENLGN [37C-3A8] [11:42:51] ZenLgnLoginUI entered
ZENLGN [37C-3A8] [11:42:51] It would appear that we have been called from the LogonUI process (ZenNotify.dll)
ZENLGN [37C-3A8] [11:42:51] AUTHTOKENLoadDLL called!
ZENLGN [37C-3A8] [11:42:51] MICASALoadDLL called!
ZENLGN [37C-3A8] [11:42:51] WTSLoadDLL called!
ZENLGN [37C-3A8] [11:42:51] WTSLoadDLL returning
ZENLGN [37C-3A8] [11:42:51] RegQueryValueEx on value DisablePassiveModeLogin Failed: 2
ZENLGN [37C-3A8] [11:42:51] CheckIfLoginAllowed Entered
ZENLGN [37C-3A8] [11:42:51] Checking if this machine is an NT Server.
ZENLGN [37C-3A8] [11:42:51] Professional
ZENLGN [37C-3A8] [11:42:51] CheckIfLoginAllowed returning TRUE
ZENLGN [37C-3A8] [11:42:51] IsWorkstationConnected entered
ZENLGN [37C-3A8] [11:42:51] IsWorkstationConnected returning 0
ZENLGN [37C-3A8] [11:44:03] Calling ZENGetAssociatedRealmNames
ZENLGN [37C-3A8] [11:44:34] ZENGetAssociatedRealmNames returned
ZENLGN [37C-3A8] [11:44:34] Found Realm : ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:44:34] We found 1 realm(s).
ZENLGN [37C-3A8] [11:44:34] bTryLoginWithoutPrompt is TRUE
ZENLGN [37C-3A8] [11:44:34] LgnGetPassiveLoginRetryParameters entered
ZENLGN [37C-3A8] [11:44:34] *pdwRetryCount = 0
ZENLGN [37C-3A8] [11:44:34] *pdwRetryInterval = 15000
ZENLGN [37C-3A8] [11:44:34] ZenLgnLogin entered
ZENLGN [37C-3A8] [11:44:34] Calling ZenLgnSetCasaCredentials
ZENLGN [37C-3A8] [11:44:34] ZenLgnSetCasaCredential entered
ZENLGN [37C-3A8] [11:44:34] Username is: CBStaffSP
ZENLGN [37C-3A8] [11:44:34] RealmName is: ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:44:34] About to call miCasaSetCredential
ZENLGN [37C-3A8] [11:44:34] Returned from calling miCasaSetCredential
ZENLGN [37C-3A8] [11:44:34] miCASASetCredential successful for ad.guildford.ac.uk!.
ZENLGN [37C-3A8] [11:44:34] ZenLgnSetCasaCredential returning 0
ZENLGN [37C-3A8] [11:44:34] ZenLgnSetCasaCredentials returned
ZENLGN [37C-3A8] [11:44:34] Calling ZENGetHostNames
ZENLGN [37C-3A8] [11:44:34] ZENGetHostNames returned
ZENLGN [37C-3A8] [11:44:34] Retrieved host names are:
ZENLGN [37C-3A8] [11:44:34] vestazen.ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:44:34] 172.16.69.99
ZENLGN [37C-3A8] [11:44:34] About to call ObtainAuthToken with the following parameters
ZENLGN [37C-3A8] [11:44:34] szServiceNameA is: com.novell.zenworks.ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:44:34] szHostNameA is: vestazen.ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:44:34] dwAuthTokenSize is: 0
ZENLGN [37C-3A8] [11:44:35] ObtainAuthToken Failed: 0xC7FF001F
ZENLGN [37C-3A8] [11:44:35] About to call ObtainAuthToken with the following parameters
ZENLGN [37C-3A8] [11:44:35] szServiceNameA is: com.novell.zenworks.ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:44:35] szHostNameA is: 172.16.69.99
ZENLGN [37C-3A8] [11:44:35] dwAuthTokenSize is: 0
ZENLGN [37C-3A8] [11:44:35] ObtainAuthToken Failed: 0xC7FF0023
ZENLGN [37C-3A8] [11:44:35] Calling ZenLgnDeleteCasaCredential
ZENLGN [37C-3A8] [11:44:35] ZenLgnDeleteCasaCredential entered
ZENLGN [37C-3A8] [11:44:35] RealmName is: ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:44:35] About to call miCasaDeleteCredential
ZENLGN [37C-3A8] [11:44:35] Returned from calling miCasaDeleteCredential
ZENLGN [37C-3A8] [11:44:35] miCASADeleteCredential successful for ad.guildford.ac.uk!.
ZENLGN [37C-3A8] [11:44:35] ZenLgnDeleteCasaCredential returning 0
ZENLGN [37C-3A8] [11:44:35] ZenLgnDeleteCasaCredential returned
ZENLGN [37C-3A8] [11:44:35] Calling CleanUpAuthTokenCacheEx
ZENLGN [37C-3A8] [11:44:35] CleanUpAuthTokenCacheEx returned
ZENLGN [37C-3A8] [11:44:35] About to call ZENSetSessionAuthenticationState
ZENLGN [37C-3A8] [11:44:35] Returned from calling ZENSetSessionAuthenticationState
ZENLGN [37C-3A8] [11:44:35] ZenLgnLogin returning 1244
ZENLGN [37C-3A8] [11:44:35] Passive Login Failed: 0x000004DC
ZENLGN [37C-3A8] [11:44:35] RegQueryValueEx on value DisablePassiveModeLoginPrompt Failed: 2
ZENLGN [37C-3A8] [11:44:35] Launching the ZEN login dialog prompt
ZENLGN [37C-3A8] [11:44:35] ZenLgnLoginInitDialog entered
ZENLGN [37C-3A8] [11:44:35] ZenLgnLoginInitDialog returning
ZENLGN [37C-3A8] [11:45:14] Received window message - WM_COMMAND - OK button hit.
ZENLGN [37C-3A8] [11:45:14] ZenLgnLogin entered
ZENLGN [37C-3A8] [11:45:14] Calling ZenLgnSetCasaCredentials
ZENLGN [37C-3A8] [11:45:14] ZenLgnSetCasaCredential entered
ZENLGN [37C-3A8] [11:45:14] Username is: CBStaffSP
ZENLGN [37C-3A8] [11:45:14] RealmName is: ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:45:14] About to call miCasaSetCredential
ZENLGN [37C-3A8] [11:45:14] Returned from calling miCasaSetCredential
ZENLGN [37C-3A8] [11:45:14] miCASASetCredential successful for ad.guildford.ac.uk!.
ZENLGN [37C-3A8] [11:45:14] ZenLgnSetCasaCredential returning 0
ZENLGN [37C-3A8] [11:45:14] ZenLgnSetCasaCredentials returned
ZENLGN [37C-3A8] [11:45:14] Calling ZENGetHostNames
ZENLGN [37C-3A8] [11:45:14] ZENGetHostNames returned
ZENLGN [37C-3A8] [11:45:14] Retrieved host names are:
ZENLGN [37C-3A8] [11:45:14] vestazen.ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:45:14] 172.16.69.99
ZENLGN [37C-3A8] [11:45:14] About to call ObtainAuthToken with the following parameters
ZENLGN [37C-3A8] [11:45:14] szServiceNameA is: com.novell.zenworks.ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:45:14] szHostNameA is: vestazen.ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:45:14] dwAuthTokenSize is: 0
ZENLGN [37C-3A8] [11:45:14] ObtainAuthToken Failed: 0xC7FF001F
ZENLGN [37C-3A8] [11:45:14] About to call ObtainAuthToken with the following parameters
ZENLGN [37C-3A8] [11:45:14] szServiceNameA is: com.novell.zenworks.ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:45:14] szHostNameA is: 172.16.69.99
ZENLGN [37C-3A8] [11:45:14] dwAuthTokenSize is: 0
ZENLGN [37C-3A8] [11:45:14] ObtainAuthToken Failed: 0xC7FF0023
ZENLGN [37C-3A8] [11:45:14] Calling ZenLgnDeleteCasaCredential
ZENLGN [37C-3A8] [11:45:14] ZenLgnDeleteCasaCredential entered
ZENLGN [37C-3A8] [11:45:14] RealmName is: ad.guildford.ac.uk
ZENLGN [37C-3A8] [11:45:14] About to call miCasaDeleteCredential
ZENLGN [37C-3A8] [11:45:14] Returned from calling miCasaDeleteCredential
ZENLGN [37C-3A8] [11:45:14] miCASADeleteCredential successful for ad.guildford.ac.uk!.
ZENLGN [37C-3A8] [11:45:14] ZenLgnDeleteCasaCredential returning 0
ZENLGN [37C-3A8] [11:45:14] ZenLgnDeleteCasaCredential returned
ZENLGN [37C-3A8] [11:45:14] Calling CleanUpAuthTokenCacheEx
ZENLGN [37C-3A8] [11:45:14] CleanUpAuthTokenCacheEx returned
ZENLGN [37C-3A8] [11:45:14] About to call ZENSetSessionAuthenticationState
ZENLGN [37C-3A8] [11:45:14] Returned from calling ZENSetSessionAuthenticationState
ZENLGN [37C-3A8] [11:45:14] ZenLgnLogin returning 1244
ZENLGN [37C-3A8] [11:45:16] Window message - WM_COMMAND - OK button hit ending
ZENLGN [37C-3A8] [11:45:17] Received window message - WM_COMMAND - Cancel button hit.
ZENLGN [37C-3A8] [11:45:17] ZenLgnLogin entered
ZENLGN [37C-3A8] [11:45:17] Workstation is disconnected, primary server is unavailable, or cancel
ZENLGN [37C-3A8] [11:45:17] was hit when prompted for user credentials.
ZENLGN [37C-3A8] [11:45:17] RetrieveUsersCachedZenName Entered
ZENLGN [37C-3A8] [11:45:17] RetrieveUsersCachedZenName returning: 2
ZENLGN [37C-3A8] [11:45:17] Could not retrieve a user cached zen name
ZENLGN [37C-3A8] [11:45:17] ZenLgnLogin returning 197984257
ZENLGN [37C-3A8] [11:45:17] Calling EndDialog with 197984257
ZENLGN [37C-3A8] [11:45:17] Window message - WM_COMMAND - Cancel button hit ending.
ZENLGN [37C-3A8] [11:45:17] Received window message - WM_DESTROY
ZENLGN [37C-3A8] [11:45:17] Window message - WM_DESTROY - ending
ZENLGN [37C-3A8] [11:45:17] ZEN login dialog prompt returned failure - Login failed
ZENLGN [37C-3A8] [11:45:17] ZenLgnLoginUI exiting: 1244



Hope someone can help.

Thanks