I am setting up a new image for a batch of PCs and am having a problem
where the Remote Management icon is visible despite having set the
policy to hide the Remote Management icon from users. We use the same
workstation package across all our PCs and on all our others this icon
is hidden. Restarting the service also results in the icon being hidden.

I have pasted the error log below if this helps

I would prefer to fix this before I have to roll out the machines so any
suggestions gratefully received.

Additionally whilst not a remote management issue I have noticed that
workstation associated apps are not always available on the first login
and App Launcher has to be refreshed. This may be connected so I thought
I'd mention it.

Thanks in advance

Paul

######Start Error Log######

#(2024)# 08:55:35 03/27/08 Normal : Resource DLL is successfully loaded
#(2024)# 08:55:35 03/27/08 Normal : Reading settings from the file
#(2024)# 08:55:35 03/27/08 Normal : C:\Program
Files\Novell\ZENworks\RemoteManagement\RMAgent\RMC FG.INI
#(2024)# 08:55:35 03/27/08 Normal : Port value read from file = 1761 and
it will be used as the RM Communication port
#(2024)# 08:55:35 03/27/08 Normal : Loading : C:\Program
Files\Novell\ZENworks\ZenLite.dll
#(2024)# 08:55:36 03/27/08 Normal : Loading : C:\Program
Files\Novell\ZENworks\ZenPol32.dll
#(2024)# 08:55:36 03/27/08 Normal : ZENNDSUtil: Successfully loaded
dependent modules...
#(2024)# 08:55:36 03/27/08 Normal : LoadZenAutilLibraryAndGetProc:
Successfully loaded ZenAutil.dll and its dependent DLLs
#(2024)# 08:55:36 03/27/08 Normal : ZenRem32.exe : ZenRem32ServiceMain()
successfully loaded Zenlite DLL
#(2024)# 08:55:36 03/27/08 Normal : IsOsServer() : MyNetServerGetInfo
value of pServerInfo = 1003
#(2024)# 08:55:36 03/27/08 Critical : Failed to write the header
information in RCAICIP.HST GetLastError(): 6
#(2024)# 08:55:36 03/27/08 Normal : ZENNDSUtil: Attempting to read
policies...
#(2024)# 08:55:36 03/27/08 Normal : ZENUtil: ZENIsWorkstationRegistered:
wsDN = 'CN=ROOM72-1400:1C:C0:1C:7B:84.OU=WORKSTATIONS.O=HHS'
#(2024)# 08:55:36 03/27/08 Normal : Workstation is registered
#(2024)# 08:55:36 03/27/08 Normal : Reading workstation DN and tree name...
#(2024)# 08:55:36 03/27/08 Normal : workstation DN -
CN=ROOM72-1400:1C:C0:1C:7B:84.OU=WORKSTATIONS.O=HHS, treename -
HOLLINGWORTH_HIGH_SCHOOL
#(2024)# 08:55:36 03/27/08 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(2024)# 08:55:36 03/27/08 Critical : WMIsWorkstationAuthenticated
failed. errorCode: 1062
#(2024)# 08:55:41 03/27/08 Critical : Workstation NOT yet authenticated...
#(2024)# 08:55:46 03/27/08 Critical : Workstation NOT yet authenticated...
#(2024)# 08:55:51 03/27/08 Critical : Workstation NOT yet authenticated...
#(2024)# 08:55:56 03/27/08 Critical : Workstation NOT yet authenticated...
#(2024)# 08:56:00 03/27/08 Critical : Workstation NOT yet authenticated...
#(2024)# 08:56:05 03/27/08 Critical : Workstation NOT yet authenticated...
#(2024)# 08:56:10 03/27/08 Critical : ZENNDSUtil: initializeContext()
failed...
#(2024)# 08:56:10 03/27/08 Normal : Reading workstation DN and tree name...
#(2024)# 08:56:11 03/27/08 Normal : workstation DN -
CN=ROOM72-1400:1C:C0:1C:7B:84.OU=WORKSTATIONS.O=HHS, treename -
HOLLINGWORTH_HIGH_SCHOOL
#(2024)# 08:56:11 03/27/08 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(2024)# 08:56:11 03/27/08 Critical : Workstation NOT yet authenticated...
#(2024)# 08:56:11 03/27/08 Critical : ZENNDSUtil: initializeContext()
failed...
#(2024)# 08:56:11 03/27/08 Normal : Neither policy settings active. All
operations disabled.
#(2024)# 08:56:11 03/27/08 Normal : ZENNDSUtil: Finished reading policies
#(2024)# 08:56:11 03/27/08 Normal : ZENNDSUtil: Unloaded modules...
#(2024)# 08:56:11 03/27/08 Normal : UnLoadZenAutilLibrary :Successfully
unloaded ZenAutil.dll
#(2024)# 08:56:21 03/27/08 Normal : Got message from Zentray.exe
#(2024)# 09:00:57 03/27/08 Normal : ZenMenu : WM_CLOSE Or WM_DESTROY
#(2604)# 09:00:58 03/27/08 Normal : Resource DLL is successfully loaded
#(2604)# 09:00:58 03/27/08 Normal : Reading settings from the file
#(2604)# 09:00:58 03/27/08 Normal : C:\Program
Files\Novell\ZENworks\RemoteManagement\RMAgent\RMC FG.INI
#(2604)# 09:00:58 03/27/08 Normal : Port value read from file = 1761 and
it will be used as the RM Communication port
#(2604)# 09:00:58 03/27/08 Normal : Loading : C:\Program
Files\Novell\ZENworks\ZenLite.dll
#(2604)# 09:00:59 03/27/08 Normal : Loading : C:\Program
Files\Novell\ZENworks\ZenPol32.dll
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Successfully loaded
dependent modules...
#(2604)# 09:00:59 03/27/08 Normal : LoadZenAutilLibraryAndGetProc:
Successfully loaded ZenAutil.dll and its dependent DLLs
#(2604)# 09:00:59 03/27/08 Normal : ZenRem32.exe : ZenRem32ServiceMain()
successfully loaded Zenlite DLL
#(2604)# 09:00:59 03/27/08 Normal : IsOsServer() : MyNetServerGetInfo
value of pServerInfo = 11003
#(2604)# 09:00:59 03/27/08 Critical : Failed to write the header
information in RCAICIP.HST GetLastError(): 6
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Attempting to read
policies...
#(2604)# 09:00:59 03/27/08 Normal : ZENUtil: ZENIsWorkstationRegistered:
wsDN = 'CN=ROOM72-1400:1C:C0:1C:7B:84.OU=WORKSTATIONS.O=HHS'
#(2604)# 09:00:59 03/27/08 Normal : Workstation is registered
#(2604)# 09:00:59 03/27/08 Normal : Reading workstation DN and tree name...
#(2604)# 09:00:59 03/27/08 Normal : workstation DN -
CN=ROOM72-1400:1C:C0:1C:7B:84.OU=WORKSTATIONS.O=HHS, treename -
HOLLINGWORTH_HIGH_SCHOOL
#(2604)# 09:00:59 03/27/08 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(2604)# 09:00:59 03/27/08 Normal : Workstation IS authenticated...
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
successfully
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Successfully initialized
context
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Failure in reading
boolean attribute DM:Ignore Policy in
CN=ROOM72-1400:1C:C0:1C:7B:84.OU=WORKSTATIONS.O=HHS
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Workstation Policy -
'Workstation Package:General:Remote Control Policy.Desktop
Policies.Curriculum.HHS'
#(2604)# 09:00:59 03/27/08 Normal : Reading workstation DN and tree name...
#(2604)# 09:00:59 03/27/08 Normal : workstation DN -
CN=ROOM72-1400:1C:C0:1C:7B:84.OU=WORKSTATIONS.O=HHS, treename -
HOLLINGWORTH_HIGH_SCHOOL
#(2604)# 09:00:59 03/27/08 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(2604)# 09:00:59 03/27/08 Normal : Workstation IS authenticated...
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
successfully
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Successfully initialized
context
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Finished reading policies
#(2604)# 09:00:59 03/27/08 Normal : ZENNDSUtil: Unloaded modules...
#(2604)# 09:00:59 03/27/08 Normal : UnLoadZenAutilLibrary :Successfully
unloaded ZenAutil.dll

######Stop Error Log######