Yesterday early morning before hours, phones went down. Smartjack for
the pri is totally dead. I open a ticket and hear back that there's a
major outage involving fiber/copper cable cuts. Something like an 1800
pair cable or something of that magnitude.

Today, still no phones. I call again and he tells me that the tech is
having problems getting to the site today.. I say wait, this happened in
the early hours of yesterday morning and he's not onsite yet? Oh no he
was there yesterday, but he's going back today and hasn't gotten there

What the hell? Are they serious, they left for the day during a major

I'm hoping the guy I talked to just hasn't been hit with a random drug
screen yet and that if I call back in an hour I'll get a better answer.