I've joined the ranks of the folks who can't get 10.0.2 to apply, and I'm hoping for some ideas. It's a brand-new ZCM setup using the 10.0.1 media, using Windows Server 2003 (32-bit, sp2) virtual servers and sql server 2005 on its own VM server. It's a VMware ESX 3.5 environment, and the primary servers in question have 2GB of RAM allocated to them. There's little CPU, memory or disk activity (we've got a bunch of 8-core VMware hosts with 16GB or 32GB of RAM in them, so they're not resource starved). I'm really tearing my hair out here - if a new, essentially stock install can't update using its own system update, I'm really questioning whether or not we can switch to ZCM at all. I can't distribute agents without the ability to update them later.

Everything else seems to be working ok, except for the 10.0.2 system update. Given the nature of the updater problems, I'm questioning the decision to not provide an installer for 10.0.2.

I've tried it multiple times. I've gone through TIDs 5007725, 3985692 and 3793950. In all cases, the result is the same - the download occurs (or "occurs" in the case of the local copies for the manual install), and says it's at the point of "Bundling". The Bundling stage never shows anything past 0%, and I've even left it overnight. I don't see any sign of activity - little CPU activity, almost no disk IO, etc.

The most recent entries in the loader-messages.log are:

[DEBUG] [4/17/08 12:05:55 PM] [] [Loader.DataModelModule] [Logging into the datamodel (try 1)] [Logging into the datamodel (try 1)] [] []
[DEBUG] [4/17/08 12:06:30 PM] [] [Loader.DataModelModule] [Successfully logged in (try 1)] [Successfully logged in (try 1)] [] []
[DEBUG] [4/17/08 12:06:31 PM] [] [Loader.Collection Rollup] [CollectionRollup, inside init...] [CollectionRollup, inside init...] [] []
[DEBUG] [4/17/08 12:06:35 PM] [] [Do Quick Tasks Queue Action Handler] [[[QT]] DoQuickTasksQueueActionHandler.init] [[[QT]] DoQuickTasksQueueActionHandler.init] [] []
[DEBUG] [4/17/08 12:06:35 PM] [] [Loader.Download and Apply PRU Handler] [Initializing Download and Apply PRU Handler] [Initializing Download and Apply PRU Handler] [] []
[DEBUG] [4/17/08 12:06:35 PM] [] [Loader.Download and Apply Update Handler] [Initializing Download and Apply Update Handler] [Initializing Download and Apply Update Handler] [] []
[DEBUG] [4/17/08 12:06:35 PM] [] [Loader.Download and Apply Update Handler] [Using System Update URL: http://zenworks-update-server/zenwor...-2/server.xml] [Using System Update URL: http://zenworks-update-server/zenwor...-2/server.xml] [] []
[DEBUG] [4/17/08 12:06:35 PM] [] [Loader.PurchaseRecordImportModule] [Init Purchase Record Import Module] [Init Purchase Record Import Module] [] []
[DEBUG] [4/17/08 12:06:35 PM] [] [Loader.MessageProcessorModule] [roll-up flag is set to {false} on this server] [roll-up flag is set to {false} on this server] [] []
[DEBUG] [4/17/08 12:06:36 PM] [] [Loader.Collection Rollup] [CollectionRollup, no parent, so no rollup on this server.] [CollectionRollup, no parent, so no rollup on this server.] [] []
[DEBUG] [4/17/08 12:06:38 PM] [] [Wake On Lan Status Action Handler] [[[QT]] DoQuickTasksQueueActionHandler.init] [[[QT]] DoQuickTasksQueueActionHandler.init] [] []
[DEBUG] [4/17/08 12:06:41 PM] [] [ApplyPru] [Applied PRU is version 3.6.A.16:20070621] [Applied PRU is version 3.6.A.16:20070621] [] []
[DEBUG] [4/17/08 12:06:41 PM] [] [Loader.ApplyPruAMModule] [Initial PRU is NOT needed] [Initial PRU is NOT needed] [] []
[DEBUG] [4/17/08 12:06:41 PM] [] [Loader.KBMergeModule] [Merge is being performed by a212a44ac4e39998a2f4a3514ef33c6c] [Merge is being performed by a212a44ac4e39998a2f4a3514ef33c6c] [] []
[DEBUG] [4/17/08 12:06:41 PM] [] [Loader.KBMergeModule] [Merge was not interrupted] [Merge was not interrupted] [] []
[DEBUG] [4/17/08 12:06:41 PM] [] [Loader.Download and Apply Update Handler] [Update interval set to 15] [Update interval set to 15] [] []
[DEBUG] [4/17/08 12:06:42 PM] [] [ComplianceEngine] [Refresh all licenses...] [Refresh all licenses...] [] []
[DEBUG] [4/17/08 12:06:42 PM] [] [Loader.Download and Apply Update Handler] [Finished initialization] [Finished initialization] [] []
[DEBUG] [4/17/08 12:06:42 PM] [] [ComplianceEngine] [ Number of Licensed Products: 0] [ Number of Licensed Products: 0] [] []
[DEBUG] [4/17/08 12:06:42 PM] [] [Loader.InventoryStorerAMModule] [InventoryStorerModule: Running...] [InventoryStorerModule: Running...] [] []
[DEBUG] [4/17/08 12:06:43 PM] [] [ComplianceEngine] [Refresh all complete] [Refresh all complete] [] []
[DEBUG] [4/17/08 12:15:01 PM] [] [Loader.Download and Apply Update Handler] [processAction parameters: system.update.updatestats] [processAction parameters: system.update.updatestats] [] []
[DEBUG] [4/17/08 12:15:01 PM] [] [Loader.Download and Apply Update Handler] [Licensing: true/true/false] [Licensing: true/true/false] [] []
[DEBUG] [4/17/08 12:15:01 PM] [] [Loader.Download and Apply Update Handler] [Retrieved key from database: FA*******************] [Retrieved key from database: FA*******************] [] []
[DEBUG] [4/17/08 12:15:01 PM] [] [Loader.Download and Apply Update Handler] [Updating statuses...] [Updating statuses...] [] []
[DEBUG] [4/17/08 12:15:02 PM] [] [Loader.Download and Apply Update Handler] [Failed to update statuses: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: org.hibernate.hql.ast.QuerySyntaxException: unexpected end of subtree [[select distinct(targetDeviceUID) from com.novell.zenworks.datamodel.objects.status.Objec tInformation where objectUID in ()]]] [Failed to update statuses: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: org.hibernate.hql.ast.QuerySyntaxException: unexpected end of subtree [[select distinct(targetDeviceUID) from com.novell.zenworks.datamodel.objects.status.Objec tInformation where objectUID in ()]]] [] []
[DEBUG] [4/17/08 3:00:00 PM] [] [Loader.Download and Apply Update Handler] [processAction parameters: system.update.updatestats] [processAction parameters: system.update.updatestats] [] []
[DEBUG] [4/17/08 3:00:00 PM] [] [Loader.Download and Apply Update Handler] [Licensing: true/true/false] [Licensing: true/true/false] [] []
[DEBUG] [4/17/08 3:00:00 PM] [] [Loader.Download and Apply Update Handler] [Retrieved key from database: FA*******************] [Retrieved key from database: FA*******************] [] []
[DEBUG] [4/17/08 3:00:00 PM] [] [Loader.Download and Apply Update Handler] [Updating statuses...] [Updating statuses...] [] []
[DEBUG] [4/17/08 3:00:00 PM] [] [Loader.Download and Apply Update Handler] [Failed to update statuses: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: org.hibernate.hql.ast.QuerySyntaxException: unexpected end of subtree [[select distinct(targetDeviceUID) from com.novell.zenworks.datamodel.objects.status.Objec tInformation where objectUID in ()]]] [Failed to update statuses: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: org.hibernate.hql.ast.QuerySyntaxException: unexpected end of subtree [[select distinct(targetDeviceUID) from com.novell.zenworks.datamodel.objects.status.Objec tInformation where objectUID in ()]]] [] []