I have a user who is having problems getting her phone to sync with GW mobile now that she is on the Q going from a Treo 700wx.

I check the activity logs and i get the following.

Logon Denied for (username) - Device already owned by another user

I have already updated the server with SP3 updates so it is completely up to date as far as I know. Before the updates I used to get this error.

This device does not exist on the server, perhaps because you removed it. Your device has not been synchronized. Your device will be added as a new device the next time you synchronize.

I had the user reset the phone completely and I removed the device from her GW mobile account and did a fresh install and still getting this message.

Any ideas ?