We are testing ZCM 10 and using our existing Novell E-directory as the user source. We have ten different containers where our users are located. When logging into Novell (with 4.91 Sp4 client) the system is supposed to login into ZCM in the background. This happens fine for all but one of our containers. When we login from any user within this specific container, we are prompted by a ZCM login and putting in the right credentials for that user never succeeds. If we put in the user and credentials for a user from other containers it works fine. Included login log below for further analysis. Is there anything we need to look at with the troubled container that we are missing? Thanks.

[ZENLGN-2A0-2A4] Log file opened - 25APR2008 16:42:00.453 - max log size 0KB (0x00000000KB, 0MB)

ZENLGN [2A0-2A4] [16:42:00] ZenLgnLoginUI entered
ZENLGN [2A0-2A4] [16:42:00] It would appear that we have been called from the Winlogon process (NWGina.dll)
ZENLGN [2A0-2A4] [16:42:00] AUTHTOKENLoadDLL called!
ZENLGN [2A0-2A4] [16:42:00] MICASALoadDLL called!
ZENLGN [2A0-2A4] [16:42:00] WTSLoadDLL called!
ZENLGN [2A0-2A4] [16:42:00] WTSLoadDLL returning
ZENLGN [2A0-2A4] [16:42:00] RegQueryValueEx on value DisablePassiveModeLogin Failed: 2
ZENLGN [2A0-2A4] [16:42:00] CheckIfLoginAllowed Entered
ZENLGN [2A0-2A4] [16:42:00] Checking if this machine is an NT Server.
ZENLGN [2A0-2A4] [16:42:00] Microsoft Windows XP ZENLGN [2A0-2A4] [16:42:00] Professional
ZENLGN [2A0-2A4] [16:42:00] CheckIfLoginAllowed returning TRUE
ZENLGN [2A0-2A4] [16:42:00] IsWorkstationConnected entered
ZENLGN [2A0-2A4] [16:42:00] IsWorkstationConnected returning 0
ZENLGN [2A0-2A4] [16:42:00] Calling ZENGetAssociatedRealmNames
ZENLGN [2A0-2A4] [16:42:00] ZENGetAssociatedRealmNames returned
ZENLGN [2A0-2A4] [16:42:00] Found Realm : TRE-MFA
ZENLGN [2A0-2A4] [16:42:00] We found 1 realm(s).
ZENLGN [2A0-2A4] [16:42:00] bTryLoginWithoutPrompt is TRUE
ZENLGN [2A0-2A4] [16:42:00] LgnGetPassiveLoginRetryParameters entered
ZENLGN [2A0-2A4] [16:42:00] *pdwRetryCount = 0
ZENLGN [2A0-2A4] [16:42:00] *pdwRetryInterval = 15000
ZENLGN [2A0-2A4] [16:42:00] ZenLgnLogin entered
ZENLGN [2A0-2A4] [16:42:00] Calling ZenLgnSetCasaCredentials
ZENLGN [2A0-2A4] [16:42:00] ZenLgnSetCasaCredential entered
ZENLGN [2A0-2A4] [16:42:00] Username is: domtp4
ZENLGN [2A0-2A4] [16:42:00] RealmName is: TRE-MFA
ZENLGN [2A0-2A4] [16:42:00] About to call miCasaSetCredential
ZENLGN [2A0-2A4] [16:42:01] Returned from calling miCasaSetCredential
ZENLGN [2A0-2A4] [16:42:01] miCASASetCredential successful for TRE-MFA!.
ZENLGN [2A0-2A4] [16:42:01] ZenLgnSetCasaCredential returning 0
ZENLGN [2A0-2A4] [16:42:01] ZenLgnSetCasaCredentials returned
ZENLGN [2A0-2A4] [16:42:01] Calling ZENGetHostNames
ZENLGN [2A0-2A4] [16:42:01] ZENGetHostNames returned
ZENLGN [2A0-2A4] [16:42:01] Retrieved host names are:
ZENLGN [2A0-2A4] [16:42:01] nt-adpweb.mfa.gwu.edu
ZENLGN [2A0-2A4] [16:42:01] 10.75.75.52
ZENLGN [2A0-2A4] [16:42:01] About to call ObtainAuthToken with the following parameters
ZENLGN [2A0-2A4] [16:42:01] szServiceNameA is: com.novell.zenworks.TRE-MFA
ZENLGN [2A0-2A4] [16:42:01] szHostNameA is: nt-adpweb.mfa.gwu.edu
ZENLGN [2A0-2A4] [16:42:01] dwAuthTokenSize is: 0
ZENLGN [2A0-2A4] [16:42:01] ObtainAuthToken Failed: 0xC7FF001B
ZENLGN [2A0-2A4] [16:42:01] About to call ObtainAuthToken with the following parameters
ZENLGN [2A0-2A4] [16:42:01] szServiceNameA is: com.novell.zenworks.TRE-MFA
ZENLGN [2A0-2A4] [16:42:01] szHostNameA is: 10.75.75.52
ZENLGN [2A0-2A4] [16:42:01] dwAuthTokenSize is: 0
ZENLGN [2A0-2A4] [16:42:02] ObtainAuthToken Failed: 0xC7FF0023
ZENLGN [2A0-2A4] [16:42:02] Calling ZenLgnDeleteCasaCredential
ZENLGN [2A0-2A4] [16:42:02] ZenLgnDeleteCasaCredential entered
ZENLGN [2A0-2A4] [16:42:02] RealmName is: TRE-MFA
ZENLGN [2A0-2A4] [16:42:02] About to call miCasaDeleteCredential
ZENLGN [2A0-2A4] [16:42:02] Returned from calling miCasaDeleteCredential
ZENLGN [2A0-2A4] [16:42:02] miCASADeleteCredential successful for TRE-MFA!.
ZENLGN [2A0-2A4] [16:42:02] ZenLgnDeleteCasaCredential returning 0
ZENLGN [2A0-2A4] [16:42:02] ZenLgnDeleteCasaCredential returned
ZENLGN [2A0-2A4] [16:42:02] Calling CleanUpAuthTokenCacheEx
ZENLGN [2A0-2A4] [16:42:02] CleanUpAuthTokenCacheEx returned
ZENLGN [2A0-2A4] [16:42:02] About to call ZENSetSessionAuthenticationState
ZENLGN [2A0-2A4] [16:42:02] Returned from calling ZENSetSessionAuthenticationState
ZENLGN [2A0-2A4] [16:42:02] ZenLgnLogin returning 1244
ZENLGN [2A0-2A4] [16:42:02] Passive Login Failed: 0x000004DC
ZENLGN [2A0-2A4] [16:42:02] RegQueryValueEx on value DisablePassiveModeLoginPrompt Failed: 2
ZENLGN [2A0-2A4] [16:42:02] Launching the ZEN login dialog prompt
ZENLGN [2A0-2A4] [16:42:02] ZenLgnLoginInitDialog entered
ZENLGN [2A0-2A4] [16:42:02] ZenLgnLoginInitDialog returning
ZENLGN [2A0-2A4] [16:42:07] Received window message - WM_COMMAND - OK button hit.
ZENLGN [2A0-2A4] [16:42:07] ZenLgnLogin entered
ZENLGN [2A0-2A4] [16:42:07] Calling ZenLgnSetCasaCredentials
ZENLGN [2A0-2A4] [16:42:07] ZenLgnSetCasaCredential entered
ZENLGN [2A0-2A4] [16:42:07] Username is: domtp4
ZENLGN [2A0-2A4] [16:42:07] RealmName is: TRE-MFA
ZENLGN [2A0-2A4] [16:42:07] About to call miCasaSetCredential
ZENLGN [2A0-2A4] [16:42:07] Returned from calling miCasaSetCredential
ZENLGN [2A0-2A4] [16:42:07] miCASASetCredential successful for TRE-MFA!.
ZENLGN [2A0-2A4] [16:42:07] ZenLgnSetCasaCredential returning 0
ZENLGN [2A0-2A4] [16:42:07] ZenLgnSetCasaCredentials returned
ZENLGN [2A0-2A4] [16:42:07] Calling ZENGetHostNames
ZENLGN [2A0-2A4] [16:42:07] ZENGetHostNames returned
ZENLGN [2A0-2A4] [16:42:07] Retrieved host names are:
ZENLGN [2A0-2A4] [16:42:07] nt-adpweb.mfa.gwu.edu
ZENLGN [2A0-2A4] [16:42:07] 10.75.75.52
ZENLGN [2A0-2A4] [16:42:07] About to call ObtainAuthToken with the following parameters
ZENLGN [2A0-2A4] [16:42:07] szServiceNameA is: com.novell.zenworks.TRE-MFA
ZENLGN [2A0-2A4] [16:42:07] szHostNameA is: nt-adpweb.mfa.gwu.edu
ZENLGN [2A0-2A4] [16:42:07] dwAuthTokenSize is: 0
ZENLGN [2A0-2A4] [16:42:07] ObtainAuthToken Failed: 0xC7FF001B
ZENLGN [2A0-2A4] [16:42:07] About to call ObtainAuthToken with the following parameters
ZENLGN [2A0-2A4] [16:42:07] szServiceNameA is: com.novell.zenworks.TRE-MFA
ZENLGN [2A0-2A4] [16:42:07] szHostNameA is: 10.75.75.52
ZENLGN [2A0-2A4] [16:42:07] dwAuthTokenSize is: 0
ZENLGN [2A0-2A4] [16:42:08] ObtainAuthToken Failed: 0xC7FF0023
ZENLGN [2A0-2A4] [16:42:08] Calling ZenLgnDeleteCasaCredential
ZENLGN [2A0-2A4] [16:42:08] ZenLgnDeleteCasaCredential entered
ZENLGN [2A0-2A4] [16:42:08] RealmName is: TRE-MFA
ZENLGN [2A0-2A4] [16:42:08] About to call miCasaDeleteCredential
ZENLGN [2A0-2A4] [16:42:08] Returned from calling miCasaDeleteCredential
ZENLGN [2A0-2A4] [16:42:08] miCASADeleteCredential successful for TRE-MFA!.
ZENLGN [2A0-2A4] [16:42:08] ZenLgnDeleteCasaCredential returning 0
ZENLGN [2A0-2A4] [16:42:08] ZenLgnDeleteCasaCredential returned
ZENLGN [2A0-2A4] [16:42:08] Calling CleanUpAuthTokenCacheEx
ZENLGN [2A0-2A4] [16:42:08] CleanUpAuthTokenCacheEx returned
ZENLGN [2A0-2A4] [16:42:08] About to call ZENSetSessionAuthenticationState
ZENLGN [2A0-2A4] [16:42:08] Returned from calling ZENSetSessionAuthenticationState
ZENLGN [2A0-2A4] [16:42:08] ZenLgnLogin returning 1244
ZENLGN [2A0-2A4] [16:42:09] Window message - WM_COMMAND - OK button hit ending
ZENLGN [2A0-2A4] [16:42:10] Received window message - WM_COMMAND - Cancel button hit.
ZENLGN [2A0-2A4] [16:42:10] ZenLgnLogin entered
ZENLGN [2A0-2A4] [16:42:10] Workstation is disconnected, primary server is unavailable, or cancel
ZENLGN [2A0-2A4] [16:42:10] was hit when prompted for user credentials.
ZENLGN [2A0-2A4] [16:42:10] RetrieveUsersCachedZenName Entered
ZENLGN [2A0-2A4] [16:42:10] RetrieveUsersCachedZenName returning: 0
ZENLGN [2A0-2A4] [16:42:12] ZenLgnLogin returning 0
ZENLGN [2A0-2A4] [16:42:12] Calling EndDialog with 0
ZENLGN [2A0-2A4] [16:42:12] Window message - WM_COMMAND - Cancel button hit ending.
ZENLGN [2A0-2A4] [16:42:12] Received window message - WM_DESTROY
ZENLGN [2A0-2A4] [16:42:12] Window message - WM_DESTROY - ending
ZENLGN [2A0-2A4] [16:42:12] ZEN login dialog prompt returned success - Login succeeded
ZENLGN [2A0-2A4] [16:42:12] ZenLgnLoginUI exiting: 0