I'm having the exact issue described in this TID: 3456813

Long story short, Dell D810 laptop will PXE fine if you use Ctrl-Alt but stops at "Contacting Novell Preboot Policy Server ... Done" and sits there until the cows come home.

The TID indicates that I should be at 10.0.2, which I am. Still happening. Any thoughts or advice?

I'm probably going to call support in the morning.