Hi,

I am trying to upgrade ZFD 7 to ZFD 7 SP1 (IR1 and HP2A to follow if all OK) But I am having some real problems.

First up, on oine workstation the install hung at ZfDPXE file copy. I got around that by using a different workstation but now I end up getting errors as below:

ZENworks Desktop Management installation failed on the following servers:
IVCNZEN.SERVERS.GLOBAL-RES.SBSGROUP
See below for details.




[IVCNZEN]
Pre-install steps completed successfully
RMInv\3rdParty\SybaseNW Components NOT successfully installed on IVCNZEN at F:\ZENworks\Database\DBEngine
RMInv\Server\Inv\common Components NOT successfully installed on IVCNZEN at F:\ZENworks\Inv\server
RMInv\Server\RemMgmt\common Components NOT successfully installed on IVCNZEN at :\ZENworks\RemMgmt\server
PXE on Disk Components NOT successfully installed on IVCNZEN at E:\PXE on Disk
Error: There was an error installing ZENworks Desktop Management on IVCNZEN. Error: An error occured during file copy or configuration. See above for more details and be sure that no ZENworks Desktop Management files are open or locked.

I have turned on verbose logging for the install as recommended and from the logs I get this information:

Install Directory: F:\ZENworks\Database\DBEngine\\
Status: ERROR

Install File: F:\ZENworks\Database\DBEngine\dbextf6.nlm
Status: ERROR
Additional Notes: ERROR - java.io.FileNotFoundException: F:\ZENworks\Database\DBEngine\dbextf6.nlm (The system cannot find the path specified)

Install File: F:\ZENworks\Database\DBEngine\dblgen8.res
Status: ERROR
Additional Notes: ERROR - java.io.FileNotFoundException: F:\ZENworks\Database\DBEngine\dblgen8.res (The system cannot find the path specified)

Install File: F:\ZENworks\Database\DBEngine\dblib8.nlm
Status: ERROR
Additional Notes: ERROR - java.io.FileNotFoundException: F:\ZENworks\Database\DBEngine\dblib8.nlm (The system cannot find the path specified)

Install File: F:\ZENworks\Database\DBEngine\dbsrv8.nlm
Status: ERROR
Additional Notes: ERROR - java.io.FileNotFoundException: F:\ZENworks\Database\DBEngine\dbsrv8.nlm (The system cannot find the path specified)

Then this:


Custom Action: com.novell.install.zenworks.UnMapDrive
Status: ERROR
Additional Notes: ERROR - class com.novell.install.zenworks.UnMapDrive.install() runtime exception:



Custom Action: com.novell.install.zenworks.MapDrive
Status: SUCCESSFUL


Custom Action: com.novell.install.zenworks.InvSybaseCopy
Status: SUCCESSFUL

Install Directory: F:\ZENworks\Inv\server\\
Status: ERROR

Install Directory: F:\ZENworks\Inv\server\DictDir
Status: ERROR

Install Directory: F:\ZENworks\Inv\server\DictDir
Status: ERROR

Install Directory: F:\ZENworks\Inv\server\DictDir
Status: ERROR

Install Directory: F:\ZENworks\Inv\server\DictDir
Status: ERROR

Install Directory: F:\ZENworks\Inv\server\DictDir
Status: ERROR

Install Directory: F:\ZENworks\Inv\server\lib
Status: ERROR

and so on ...

Then these similar errors

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\lib
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\properties
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\properties
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\properties
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\properties
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\properties
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\properties
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\properties
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\properties
Status: ERROR

Install Directory: D:\zenworks\sfiles\windows\:\ZENworks\RemMgmt\serv er\properties
Status: ERROR

And this:Delete Folder: Source: pxe
Status: SUCCESSFUL
Additional Notes: NOTE - Source D:\zenworks\sfiles\windows\pxe does not exist.

Install Directory: E:\public\zenworks\pxe\
Status: ERROR


Execute Command: attrib "$USER_MAGIC_FOLDER_5$\*.*" -r /s
Status: SUCCESSFUL

Install File: E:\public\zenworks\pxe\3CELCM.EXE
Status: ERROR
Additional Notes: ERROR - java.io.FileNotFoundException: E:\public\zenworks\pxe\3CELCM.EXE (The system cannot find the path specified)

Install File: E:\public\zenworks\pxe\B57.dos
Status: ERROR
Additional Notes: ERROR - java.io.FileNotFoundException: E:\public\zenworks\pxe\B57.dos (The system cannot find the path specified)

(There's a whole lot more of this, just different file names.)

Now, as far as I can work out the path and (old) files do exist on the server.

But for some reason the install cannot seem to map to the right place, or at least that is how I read things.

Any help would be greatly appreciated as I would like to get this sorted in the next few days as we do have other servers to upgrade and/or install ZFD on.

I can send a zip file of the complet logs if that would help.

Thanks

Stuart