How many out there have something like this happen?

[L]user tries to connect to some website.
Said site is down, slow, or something is down between [L]user & site,
or, site gives some weird error indicating issues on their end.

<ring> <ring>
IT: I.T., this is Steve
[L]user: I can't get to such and such website
IT: Hang on, let me try
IT: I can't get to it either, even when trying from outside our firewall
[L]user: Why can't we get to this site from work? I connected to it
just fine last night at home.
IT: Have you talked to anyone that has connected to it today?
[L]user: No, I just figured since I connected to it last night & can't
today that there's something wrong with our network.
IT: <click>