I must be missing something....

My Remote Management Policy is configured to allow a user to request a remote control session. I have configured an IP address with a user name so that the user can select it from the list.

When the user clicks on the initiate remote control session request link and selects the user that I have configured an error stating that the remote listener could not be contacted.

If you click on the link that shows preconfigured listener nothing shows up although that appears to be configured correctly. The ZCM agent is installed on the workstation that has the IP address and can be remotely controlled when initiated from inside ZCC so port 5500 is working.

I have also logged into ZCM with the Zone selected and used a ZCM account that has rights to initiate remote control functionality.

What am I missing?

Thanks for your help.