Since upgrading to GroupWise 7 Support Pack 3 this problem occurs for everyone: Multiple Word documents have been opened. Closing any of the open Word documents will cause the message to appear 'This file is in use by another application or user'. The user will click 'OK'. Then the window will appear to 'Save the document'. The user will select 'Cancel', then try again to close the document. Then the error message appears: 'Changes have been made that affect the global template Normal.DOT. Do you want to save those changes?' The user then selects 'No'.

This happens every time more than 1 Word document is open.

Is there a fix for this problem? Much obliged for any help.