Hi there,

Recently I had a problem trying to recover a user's passphrase: "Passphrase not saved" was the message I got when trying to recover it.

I looked into resetting the passphrase but everything I found was either related to the Admin user or involved losing the ability to recover other users' passphrases. Since we have a few thousand users losing this ability would be a slightly serious problem.

Luckily, this user's data was not important so I deleted it, disabled and re-enabled the user. Upon logging into iFolder I was able to put in a new passphrase which I can now recover.

My question is this: Is there a way to reset or recover this passphrase without having to destroy userdata?