We're seeing a problem where the ZENworks Application Window hangs for a period of time before opening. If we leave it long enough (~5 minutes) it will eventually come up. Looking at the zmd-messages log file, the following appears. The entire log file for this system in the attached .ZIP file.

We have one bundle associated to this system and the only policy is a ZENworks Explorer policy (the same behaviour persists even without the policy).

Thanks in advance to anyone who can suggest any troubleshooting steps.

Jeff

Code:
[DEBUG] [08/12/2008 12:57:00.202] [1708] [ZenworksWindowsService] [26] [jsmith] [RefreshMgr] [] [(Thread=26; SessionId=258712; RefreshType=GeneralRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.Zmd.ServiceManager.EndRefreshEventHandler: EndRefreshEvent] [] [] 
 [DEBUG] [08/12/2008 12:57:00.202] [1708] [ZenworksWindowsService] [26] [jsmith] [RefreshMgr] [] [(Thread=26; SessionId=258712; RefreshType=GeneralRefresh) Novell.Zenworks.Zmd.ServiceManager.EndRefreshEventHandler returned in 0 ms] [] [] 
 [DEBUG] [08/12/2008 12:57:00.202] [1708] [ZenworksWindowsService] [26] [jsmith] [RefreshMgr] [] [(Thread=26; SessionId=258712; RefreshType=GeneralRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.Zmd.ContainmentRefresh.ContainmentRefresh.EndRefreshEventHandler: EndRefreshEvent] [] [] 
 [DEBUG] [08/12/2008 12:57:00.202] [1708] [ZenworksWindowsService] [26] [jsmith] [ContainmentRefresh] [] [Its User refresh - EndRefreshEventHandler refreshType : GeneralRefresh, if refreshType == RefreshManager.GeneralRefresh : True] [] [] 
 [DEBUG] [08/12/2008 12:57:00.202] [1708] [ZenworksWindowsService] [26] [jsmith] [ContainmentRefresh] [] [Inside UpdateCache in ContainmentRefresh isUserSession : True] [] [] 
 [DEBUG] [08/12/2008 12:57:00.202] [1708] [ZenworksWindowsService] [26] [jsmith] [ContainmentRefresh] [] [Services length : 1] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ZMD] [] [Getting Session Capability] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ZMD] [] [URI: https://oasis.its.unb.ca/zenworks-containmentlookup/] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ZMD] [] [URI: https://131.202.131.73/zenworks-containmentlookup/] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ConnectMan] [] [FindFirstContent()] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ConnectMan] [] [   ] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ConnectMan] [] [https://oasis.its.unb.ca/zenworks-containmentlookup/ ] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ConnectMan] [] [https://131.202.131.73/zenworks-containmentlookup/ ] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ConnectMan] [] [ ] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ConnectMan] [] [   Found host oasis.its.unb.ca status: Good] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ConnectMan] [] [   Found location https://131.202.131.73/zenworks-containmentlookup/ status: Good] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ConnectMan] [] [   Using location https://131.202.131.73/zenworks-containmentlookup/ status: Good] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ConnectMan] [] [FindFirstContent() returning https://131.202.131.73/zenworks-containmentlookup/] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [jsmith] [ContainmentRefresh] [] [Inside while GetCurrentURI : https://131.202.131.73/zenworks-containmentlookup/] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ZenCache] [] [(Thread 26) GetObject(PROXY_OVERRIDE, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ZenCache] [] [(Thread 26) GetObject returning <not cached> in 2 ms] [] [] 
 [DEBUG] [08/12/2008 12:57:00.217] [1708] [ZenworksWindowsService] [26] [] [ZenCache] [] [(Thread 26) GetObject(PROXY_DEFAULT, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] [] 
 [DEBUG] [08/12/2008 12:57:00.233] [1708] [ZenworksWindowsService] [26] [] [ZenCache] [] [(Thread 26) GetObject returning <not cached> in 2 ms] [] [] 
 [DEBUG] [08/12/2008 12:57:00.623] [1708] [ZenworksWindowsService] [26] [jsmith] [ContainmentRefresh] [] [Response : Novell.Zenworks.Zmd.ContainmentRefresh.GetContainmentResponse] [] [] 
 [DEBUG] [08/12/2008 12:57:00.623] [1708] [ZenworksWindowsService] [26] [jsmith] [ContainmentRefresh] [] [Containment information has been updated] [] [] 
 [DEBUG] [08/12/2008 12:57:00.623] [1708] [ZenworksWindowsService] [26] [jsmith] [RefreshMgr] [] [(Thread=26; SessionId=258712; RefreshType=GeneralRefresh) Novell.Zenworks.Zmd.ContainmentRefresh.ContainmentRefresh.EndRefreshEventHandler returned in 416 ms] [] [] 
 [DEBUG] [08/12/2008 12:57:00.623] [1708] [ZenworksWindowsService] [26] [jsmith] [RefreshMgr] [] [(Thread=26; SessionId=258712; RefreshType=GeneralRefresh) Calling method EndRefreshEventHandler in handler Novell.Zenworks.AppModule.AppRefreshHandler.EndRefreshEventHandler: EndRefreshEvent] [] [] 
 [DEBUG] [08/12/2008 12:57:00.623] [1708] [ZenworksWindowsService] [26] [jsmith] [RefreshMgr] [] [(Thread=26; SessionId=258712; RefreshType=GeneralRefresh) Novell.Zenworks.AppModule.AppRefreshHandler.EndRefreshEventHandler returned in 1 ms] [] [] 
 [DEBUG] [08/12/2008 12:57:00.623] [1708] [ZenworksWindowsService] [26] [] [RefreshMgr] [] [(Thread=26; SessionId=258712; RefreshType=GeneralRefresh) Finished Notifying 7 EndRefreshEvent handler(s): 0.433 seconds] [] [] 
 [DEBUG] [08/12/2008 12:57:00.623] [1708] [ZenworksWindowsService] [27] [] [ZenCache] [] [(Thread 27) PutObject(AppMod_Status_Items, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] [] 
 [DEBUG] [08/12/2008 12:57:00.623] [1708] [ZenworksWindowsService] [26] [] [ZenCache] [] [(Thread 26) PutObject(RandomRefreshCachePopulated, UserContext{_LocalId=helena; _RemoteId=jsmith}) called] [] [] 
 [DEBUG] [08/12/2008 12:57:00.623] [1708] [ZenworksWindowsService] [27] [] [ZenCache] [] [Type: Novell.Zenworks.Zmd.Common.Collections.PrunableHash`2(System.String,Novell.Zenworks.MDStatus.Status)] [] [] 
 [DEBUG] [08/12/2008 12:57:00.638] [1708] [ZenworksWindowsService] [26] [] [ZenCache] [] [Type: System.String] [] [] 
 [DEBUG] [08/12/2008 12:57:00.638] [1708] [ZenworksWindowsService] [26] [] [ZenCache] [] [(Thread 26) PutObject returning C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\bbaddd95-d32f-45b9-a58f-608b29fbd33f in 13 ms] [] [] 
 [DEBUG] [08/12/2008 12:57:00.654] [1708] [ZenworksWindowsService] [26] [jsmith] [RefreshMgr] [] [(Thread=26; SessionId=258712; RefreshType=GeneralRefresh) ProcessRefresh exited: 0.884 seconds] [] [] 
 [DEBUG] [08/12/2008 12:57:00.670] [1708] [ZenworksWindowsService] [8] [jsmith] [ZenNotifyIconHide] [] [APP_SETTING_HIDE_Z_ICON :  true] [] [] 
 [DEBUG] [08/12/2008 12:57:00.670] [1708] [ZenworksWindowsService] [8] [jsmith] [ZenNotifyIconShowProgress] [] [APP_SHOW_PROGRESS :  false] [] [] 
 [DEBUG] [08/12/2008 12:57:00.670] [1708] [ZenworksWindowsService] [27] [] [ZenCache] [] [(Thread 27) PutObject returning C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\6455c130-2626-4233-8e59-5725a831ba0d in 38 ms] [] [] 
 [DEBUG] [08/12/2008 12:57:00.670] [1708] [ZenworksWindowsService] [27] [jsmith] [BundleManager] [] [ProcessRefreshUninstall - Entered] [] [] 
 [DEBUG] [08/12/2008 12:57:00.670] [1708] [ZenworksWindowsService] [27] [jsmith] [BundleManager] [] [ProcessRefreshUninstall - Exited] [] [] 
 [DEBUG] [08/12/2008 13:00:27.339] [1708] [ZenworksWindowsService] [20] [jsmith] [GroupRequirementHandler] [] [Entered ProcessRequirement] [] [] 
 [DEBUG] [08/12/2008 13:00:27.339] [1708] [ZenworksWindowsService] [20] [jsmith] [EnvironmentValueHandler] [] [Entered ProcessRequirement] [] [] 
 [DEBUG] [08/12/2008 13:00:27.339] [1708] [ZenworksWindowsService] [20] [jsmith] [Requirements Module] [] [First requirement returned True] [] [] 
 [DEBUG] [08/12/2008 13:00:27.339] [1708] [ZenworksWindowsService] [20] [jsmith] [Requirements Module] [] [First requirement returned True] [] []