Sometimes the status of a user will not change from Online to Away when the workstation is locked. Also, users will sometimes show as Idle, when they are not. This does not happen all of the time, and it does not happen to all of the users. The users this normally happens with are at a remote location, connected to our main office with a point to point T1. Each location is on a different subnet. It is intermittent and I can not reproduce it at will.

How are the status messages normally updated and what could cause it to fail?

Thank You,